Training Course on Vendor Qualification, Performance, and Contract Management

Course Description

Vendor management is the process that enables a company to take necessary steps to identify key suppliers/vendors to work with. These individuals manage their performance and control costs. This process helps reduce potential vendor-associated risks, ensure outstanding service delivery, and get long-term value from suppliers. Suppliers and vendors play an important part in the success of a business. Hence, it is critical for the company’s smooth operation and profitability to have a formalized system in place to track and assess supplier performance. Most successful organizations today, have developed their relationship with suppliers and vendors. In a Partnership, they can grow at a rapid pace. As a result, the selection methods and criteria used in “Partnering” with suppliers, has become of critical value.

There are procurement decisions made for acquiring components, raw materials, manufacturing, and testing equipment, and even consulting services. These decisions should be well-informed and documented via a vendor certification process. Poor purchasing decisions can result in problems that affect product quality, regulatory compliance, company earnings, and even the company’s reputation. This entails the vendor management process.

Have you spent hours, days, or weeks vetting vendors who you know can’t or won’t satisfy your criteria? Have you encountered internal Corrective and Preventive Actions (CAPAs) as a result of your vendor certification and auditing procedures? Have you ever considered whether or not an onsite vendor audit is required?

This Training Course on Vendor Qualification, Performance, and Contract Management offered by Phoenix Center for Policy, Research and Training has the answers to these and many other questions. This Training Course on Vendor Qualification, Performance, and Contract Management offered by Phoenix Center for Policy, Research and Training will train participants how to create a sustainable vendor qualification framework. Participants will be able to build an effective vendor management system. The modules will take the participants through a systematic approach to learning. We will demonstrate the best methods to improve vendor performance and ensure contract compliance, as well as, provide strategic and tactical insights.

Course Objectives

Upon the successful completion of this Training Course on Vendor Qualification, Performance, and Contract Management, participants will be able to:

• Develop a framework and structure to develop a sustainable vendor qualification program
• Choose the best potential supplier/vendor, and how to avoid common pitfalls
• Create checklists, supplier assessments questionnaires & scorecards
• Create meaningful performance metrics and objectively measure supplier performance
• Utilize tools to engage with suppliers to establish a meaningful working relationship
• Understand how to use the performance results for continuous improvement
• Understand best practices and broaden their knowledge of a variety of sourcing strategies
• Improve their knowledge of contract relationship management
• Gain confidence in handling contract-related disputes
• Understand methods to identify and manage performance failures

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Effective Purchasing, Tendering & Supplier Selection Process would be suitable for, but not limited to:

• Managers and Supervisors, involved in various stages of the supply chain in an organization
• Investors who should understand the credibility of suppliers and purchasing decisions of the organization to make effective investment decisions
• Vendors and Suppliers involved in the supply chain
• Contract Managers and Legal Officers responsible for drafting and executing contracts, in adherence with the law

Course Content

Module 1: Vendor Management Overview

• Supply chain vision/mission
• Supplier Lifecycle Management
• Organization supplier strategy
• Deployment of strategy and expectations
  

Module 2: Vendor Pre-Qualification

• Distinguish between supplier and vendor
• Establishing the goals and objectives of sourcing
• Product/service requirements definition
• Supplier selection planning
• End-user involvement in supplier management
• Compiling supplier selection criteria
• Supplier segmentation

Module 3: Supplier Evaluation & Selection 

• Vendor/supplier pre-qualification questionnaire
• Supplier evaluation
• Checklists, scorecards
• Quality Management systems
• Performing a supplier assessment
• ISO certification/certification of suppliers
• Setting acceptance criteria
• Developing an approved supplier list

Module 4: Supplier Due diligence

• What is supplier due diligence
• Why is it necessary
• Supplier due to diligence framework
• Steps ensuring supply chain compliance

Module 5: Relationship Management

• Supplier onboarding
• Communication
• Leadership and collaboration

Module 6: Supplier Performance Management System

• Setting of objectives aligned with company goals
• Designing a performance measurement system
• Developing a supplier performance system
• Supplier performance management and metrics
• Balanced scorecards

Module 7: Supplier Performance Monitoring and Improvement

• Rating the individual supplier
• Ranking your suppliers
• Disseminating the results
• Rewarding good behaviour
• Supplier recognition
• Assess nonconforming product/process/service

 Module 8: Supplier Audit / Quality Management

• Preparing a detailed Supplier Audit Program
• Audit team selection
• Prepare a checklist
• Audit
• Reporting
• Follow-up & Review
• Code of Ethics
• Compliance
• Confidentiality

 Module 9: Supplier Risk management 

• Principles of risk management
• Types of supplier risks
• Supplier risk assessment process
• Frequency of supplier audits
• Defining risk in the audit program
• Compliance risk assessment
• Steps to mapping risk profiles

Module 10: Supplier Breach of Contractual Agreement or Terms

• What is a breach of contract?
• Types of breaches
• Different remedies available
• Determining the quantum of damages
• Liquidated damages
• Equitable damages
• Court injunction

Module 11: Problem-Solving and Conflict Resolution Overview

• Supplier Corrective and Preventive Action (CAPA)
• Lean Six Sigma principles
• Root Cause Analysis, 5 Why analysis
• Prioritizing the root causes
• Improvement Plans
• Control Plans
  

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

How to Book

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)
   

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com  

Accommodation

Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961