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Training Course on Business Process Analysis and Modelling


About The Course

Course Description

Do you want to improve the health and process efficiency of your business? Do you want your business processes to achieve better business results? Every business is on the look-out for efficient ways to get their work done. Customized way of doing things may hamper its progress. That is where Business Process Analysis and Modelling comes in to rescue the businesses. So, what is Business Process Analysis and Modelling?

Business Process Analysis and Modelling is an essential element of Business Process Redesign (BPR) and other related business process initiatives. It assesses the current processes of an enterprise, improves them, and automates them to achieve the goals of the organization. These initiatives could be related to re-engineering, systems development, quality management and continuous process improvement.

This training course on Business Process Analysis and Modelling will empower the delegates to acquire the knowledge and skills to correctly model the business processes to improve not only the operations of the company but, also increase its competitiveness, efficiency, alleviate cost and enhance customer and employee satisfaction, thus ensure the success of your organization’s blueprint.

Course Objectives

Upon the successful completion of this Training Course on Business Process Analysis and Modelling, participants will be able to:

  • Understand the concept of business processes analysis and modelling.
  • Understand the components of business process analysis and modelling.
  • Diagnose the health of a process for business.
  • Analyze the requirements of the customer’s processes.
  • Understand and apply the concepts, and techniques of process analysis.
  • Accurately define the processes using Business Process Modelling Notation (BPMN).
  • Develop the architecture of the business process.
  • Identify the metrics of business process performance.
  • Use process improvement techniques to transform business processes.
  • Practice a Framework for Process Improvement
  • Identify and define complex business process steps.
  • Evaluate and prioritize potential improvements.
  • Evaluate the effectiveness of the solutions proposed.

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work and exploration of relevant issues. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Advanced Data Analysis and Dashboard Reporting course would be suitable for, but not limited to Business Managers, Business Process Analysts, Business and Systems Analysts, BPM Project Team Leaders & Members, Process Champions, Process Owners, Quality Specialists, Systems Analysts, and anyone who is responsible for handling quality matters in their department/s.




  • Overview and the concept of Business Processes
  • Benefits of Business Process Analysis
  • Types of Business Processes
  • Understand how to diagnose the business processes for improvement.


  • Concept and benefits of BPM
  • Road map for Business Analysis
  • Identifying stakeholders
  • Documenting the business knowledge
  • Choosing a framework for BPM



  • Understand how to develop Business Process Models using Business Process Modelling Notation (BPMN)
  • Tools, mechanics, and events of BPM
  • Workflow management
    • Techniques – ANSI, Swim Lane, Business Process Diagrams, UML, SIPOC, and Value Stream Maps
    • Visual representation of current business processes (AS IS) using various workflow analysis techniques.
      • Understand the reasons for creating AS IS diagrams and models.
    • Discuss the appropriate level of detailing required for each model.
    • Review guidelines for visual process representation
      • Understanding the business rules when eliciting business process requirements
      • Understanding the Decision Model, decision tables, decision trees for complex business rules
      • Use data to analyze information.
      • Identify and collate metrics to establish the business process baseline.
    • Validate the business process model.
    • Business Rules Engine
      • Form generator
      • Collaboration
      • Analytics
      • Integration
    • Elements and symbols of BPMN using the Modelling Processes.
      • Flow objects
        • Events
        • Activities
        • Gateways
      • Connecting objects
        • Sequence flow
        • Message flow
        • Association
      • Swimlanes
        • Pool or lane
      • Artifacts
        • Data object, group, annotation
      • Understanding how to use them.
      • Handing Process Exceptions



  • The Business Process Architecture
  • Identifying and diagnosing Process Customers and Gaps
  • Challenging rules of Business Legacy
  • Diagnosing Health Process
  • Process Performance Analysis
  • Identifying Process Enablers


  • Identifying and Documenting Business Knowledge
  • Identifying and Documenting Business Processes
  • Identifying areas of improvement using Process Models
  • Transitioning from AS-ISto TO-BE Models
  • Documenting Improvements using Process Models
  • Implementing Improved Processes
  • Choosing the right tool for Modelling


  • The measurement framework
  • How to select the right measurement criteria
  • Metrics for efficiency and effectiveness
  • Balanced Scorecard
  • Key Performance Indicators (KPIs)



Requirements: Participants should be reasonably proficient in English. Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.




  1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
  2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
  3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
  4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
  5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITARules.

How to Book: Simply send an email to the Training Officer on and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options: We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

  1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
  2. Invoice: We can send a bill directly to you or your company.
  3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

  1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
  2. Participants may cancel attendance 14 days or more prior to the training commencement date.
  3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.




Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email

Accommodation: Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: or on Tel: +254720272325 / +254737566961

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Start To Learn

5 Days


Course Duration

5 Days

Course Price

USD 990

Training Calendar