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Training Program on Certified Learning and Development Manager


About The Course

Course Description

What makes a good Learning and Development Manager? The world over, global businesses, companies, academic institutions, and multi-national organizations spend billions on training programs that do not yield a profit. This happens simply because most corporations fall on the receiving end of what appear to be ‘great training programs’. At Phoenix Center for Policy, Research and Training, we work earnestly to design specialized training courses that cater to the characteristic training needs of our participants, that arise from behavioural and skill surveys that we conduct in predefined focus areas. It is very important to us to curate the exact formula for success that will bring our learners lasting impact in their professional and personal growth, thereby contributing more in value and revenue to their own organizations.

What is the role of a Learning and Development manager? The Learning and Development function sits astutely under the vast umbrella of Human Resources. It is often the custodian of the organizational culture. The culture of any company shapes the way for its growth and dictates behaviours right from the leadership to apprenticeship. These findings drew our attention to the fact that the role of a learning and development manager is of pivotal importance. Hence, Phoenix Center for Policy, Research and Training has invested a great amount of time and research in understanding what works and what doesn’t when it comes to influencing human behaviour at the workplace, universally. We have arrived at a well-tried and tested methodology that uses neuro-linguistic programming and general behavioural analysis to help employees become productive. It is true that not everyone possesses the same amount of skill, but who is to say that they are not coachable!

What are the competencies required for a Learning and Development Manager? The Learning and Development sphere is a vast and continuous space of learning momentum that the manager must guide, sync, and utilize strategically to fuel a positive yield for the organization. There is no merit in possessing such a department in-house otherwise. This certification course will get you ready for the gigantic yet privileged opportunity of directing, planning, budgeting, and managing the Learning and Development function for any organization. This course is apt for you, especially if your interests and aptitude so far has indicated that this is a function that you can take up as an independent training management consultant as well.

This training course will therefore empower you to lead the learning arenas of your organization with finesse and mature leadership. Through this certification course you will discover advanced behavioural learning techniques to role-model unique training and equip junior and budding managers in your department as well. You will acquire abilities to showcase your coaching and mentorship skills through several critical interactions with your participants, colleagues, and stakeholders.

Course Objectives

Upon the successful completion of this Training Program on Certified Learning and Development Manager, participants will be able to:

  • Provide real-time feedback on design, content delivery, and analytical skills.
  • Create systems to measure tangible improvement in employee productivity and map it to training received.
  • Mend errors in present training styles and influence organizational behaviour positively.
  • Understand the pre-requisites of a good training needs analysis procedure.
  • Identify gaps in learning and performance correctly and bridge these gaps by identifying and employing the most appropriate training modules and methodology.
  • Understand how e-learning and other modern technology can be used to enhance every employee’s learning experience.

Training Methodology

Phoenix Center for Policy, Research and Training designs training courses to meet the distinctive needs of our training audience and according to their professional background and past work experience. The course is designed to be highly collaborative, interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, web-based tutorials, role plays, group work and exploration of relevant issues. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Program on Certified Learning and Development Manager is suitable for, but not limited to Learning and Development Managers, Functional Training Consultants, Organizational Trainers and Learning Managers, Employee Development Managers, Human Resource Managers, General Managers and Deputy-General Managers for Learning and Development, Corporate Trainers and Coaches and Training Executives, Lead Trainers, E-Learning Trainers, and Training Content Managers


Module 1: Key Requisites of the Learning & Development Department

  • Functions of Human Resources
  • Role of Learning and Development
  • Key Functions of the Training Department
  • Desired behaviours of a Training Manager
  • Impact of a dormant training department
  • Assess your managerial abilities.

Module 2: Training Needs Analysis

  • Identify your Audience.
  • Define your Purpose.
  • Collecting Data
  • Business Partnering
  • TNA Models
  • TNA Technology
  • Case study and discussions

Module 3: Performance Measurement

  • Introduction to Performance Measurement
  • What is a Performance Map?
  • Performance Appraisals
  • Role of an L&D Manager in Performance Appraisals
  • Case Study and discussion

Module 4: Competency Mapping Tools & Models

  • Introduction to Competency Mapping
  • Competency Iceberg Model
  • KASH Model
  • ASK Model
  • Behaviourally Anchored Rating Scales (BARS)
  • Choosing the right competency model
  • Identifying Competency Gaps
  • Practice Activities and Feedback

Module 5: Training Course Design

  • Key Aspects of a good course design
  • Fluency of Thought & Subject Matter
  • Objective and Expectation Setting
  • Icebreakers and Energisers
  • Participant assignment and Feedback

Module 6: Training Delivery Methods and Skills

  • Importance of Good Preparation
  • Presentation Skills
  • Vocal Variety
  • Managing Challenging Participants
  • Role-play & Feedback

Module 7: Training Evaluation and Impact

  • Importance of Training Evaluation
  • The Kirkpatrick Taxonomy
  • Creating Individual Participant PTAPs
  • Role of HR and Managers as support functions
  • Projecting and Evaluating ROI (Return on Investment)
  • Projects and Practice

Module 8: Leadership Training

  • Refine your individual skills.
  • Develop Emotional Intelligence
  • Coaching and Feedback Mechanisms that work
  • Role-play and Assessments
  • Summary & Feedback

Requirements: Participants should be reasonably proficient in English. Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.


  1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
  2. What is catered for by the Course Fees: Fees caters for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
  3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
  4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
  5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fee paid in accordance with NITA Rules.

How to Book: Simply send an email to the Training Officer on and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options: We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

  1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
  2. Invoice: We can send a bill directly to you or your company.
  3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

  1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
  2. Participants may cancel attendance 14 days or more prior to the training commencement date.
  3. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request to a minimum of 5 participants. You can have it delivered at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email 

Accommodation: Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: or on Tel: +254720272325 / +254737566961


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Start To Learn

5 Days


Course Duration

5 Days

Course Price

USD 1,100

Training Calendar

2024 Training Calendar

Start Date
End Date