Training Course on Total Quality Management (TQM) Certification

Course Description

What is total quality management (TQM)? Total quality management (TQM) is a customer-oriented process that aims for continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback.

Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organisation. Further, employee involvement in the process and effective, transparent communication help successfully establish and manage the TQM system.

The entire TQM system implementation process is divided into phases, namely the planning phase, doing phase, checking phase and acting phase. Successful implementation of a TQM system will be possible only by training employees involved in it.

This Training Course on Total Quality Management (TQM) Certification offered by Phoenix Center for Policy, Research and Training will empower participants with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognized and practiced by all departments and organizations, the knowledge gained through this Total Quality Management (TQM) Certification training course will help participants undertake higher roles and responsibilities related to quality management in any organisation or industry, thereby increasing the scope for their career progression and development.

Course Objectives

Upon the successful completion of this Training Course on Total Quality Management (TQM) Certification, participants will be able to:

• Acquire detailed knowledge and information about total quality management
• Acquire the required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression
• Gain the necessary confidence and knowledge to train other professionals on total quality management
• Contribute to organizational growth and development by delivering better quality, following the requirements of clients
• Gain the confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggest changes if required
• Acquire the required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organisation
• Acquire the knowledge, confidence and experience to work in any organisation or industry in quality management related roles, thereby increasing avenues for career growth and progression

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Advanced Presentation Skills would be suitable for, but not limited to:

• Operations Managers responsible for managing projects and operations within the organisation
• Quality Managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery
• Human Resource Professionals and other stakeholders involved in building a quality-sensitive culture
• Internal and External Auditors who need to ensure that the systems set up for quality management are delivering the desired results

Course Content

Module 1 – Overview of Total Quality Management

• Definition
• History
• Critical success factors

Module 2 – Principles of Total Quality Management

• Commitment from management
• Employee empowerment
• Continuous improvement
• Customer focus
• Process-centred
• Integrated system
• Strategic and systematic approach
• Fact-based decision making
• Effective communication

Module 3 – Phases of Total Quality Management

• Planning phase
• Doing phase
• Checking phase
• Acting phase

Module 4 – Tools for Total Quality Management

• Benchmarking
• Failure analysis
• PDCA (Plan–do–check–act) cycle
• Process management
• Product design control
• Statistical process control

Module 5 – Elements of Total Quality Management

• Ethics
• Integrity
• Trust
• Training
• Teamwork
• Leadership
• Recognition
• Communication

Module 6 – Benefits of Total Quality Management

• Increased awareness of quality culture organisation-wide
• Special emphasis on teamwork
• Commitment towards continuous improvement
• Cost and defect reduction
• Increased customer satisfaction

Module 7 – Steps to Implement a Total Quality Management System

• Identify the need for change
• Clarify vision and mission with management and employees
• Survey key customer groups
• Identify critical success factors (CSFs)
• Map major processes/sub-processes
• Train and re-train employees
• Develop improvement plan
• Measure and report

Module 8 – Challenges to Total Quality Management

• Constraints by quality culture
• Autocratic style of leadership
• Lack of employee commitment
• Improper channel of communication
• Quality certifications regarded as bureaucratic exercise
• Problems identifying customer needs

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

How to Book

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com   

Accommodation

Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961