Training Course on Supervisory Skills Development

Course Description

Has the stress level of your supervisors increased over time? Supervisors get exposed to several elements of a business which makes it imperative for them to cater to the needs of all the departments simultaneously. This further results in a high level of stress, and unmanageable workloads where some workers sit idle and others pile up the load, while others take advantage of the rapport with the supervisor – which undermines the productivity and thus, a loss to business. This indicates the need for them to possess not only result-oriented supervisory skills but also social and accountability skills too.

Do you believe that fair and favourable working conditions must include supervisors who are empowered and can motivate their team members in a humane way? This Training Course on Supervisory Skills Development offered by Phoenix Center for Policy, Research and Training will enable the organizations to balance the stress faced and elevate the levels of performance of the supervisors. Mutual empathy and respect will rule the workplace and levels of productivity would increase.

Course Objectives

Upon the successful completion of this Training Course on Supervisory Skills Development, participants will be able to:

• Get clarity to the change in their role from Team Member to Team Leader
• Understand the importance of effective communication-oral & written
• Apply active listening skills to avoid misunderstanding
• Participate effectively in the meetings
• Envisage how to be assertive
• Understand the mindset of a leader

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Supervisory Skills Development would be suitable for, but not limited to:

• Newly Promoted Supervisors
• Supervisors who:
  • Have been in the role for some time but have never received any formal training
  • Want to excel in their management skills

Course Content

Module 1: Gain the Mindset – Understand and Explore

• Role as a Supervisor
• Difference between management and leadership
• How to balance both sets of skills?
• Your Journey: – From a Team Member to a Team Leader
• Competencies of a supervisor
• Understand the tools for practical leadership skills to apply to work situations and challenges

Module 2: Managing People

• Managing the expectations
• Managing team members
• Managing peers
• Managing your managers

Module 3: Time – Management

• How to manage time?
• Prioritizing the To-Do List
• Delegating work
  

Module 4: Communication

• Evaluate self in communication abilities
• Develop communication- oral and written
• Evaluate your natural Listening skills
• Acquire Active Listening Skills
• Asking effective questions
• Understand how to communicate during meetings
• Being assertive

Module 5: Recognizing the Achievements

• Understand the relevance of recognizing the team members for their effort
• Understand strategies for recognizing the team members

Module 6: Teamwork

• Understand Team Dynamics
• 5-step model of team-development
• Characteristics of a highly effective team
• Examine how to enhance the value and effectiveness of your team
• Identify opportunities for improving self and the team
• Create action- plan for applying the concepts and skills

Module 7: Delegation & Accountability

• Importance of delegation and accountability
• Assess your current delegation and accountability strengths and areas for improvement
• Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability

Module 8: Building Trust

• Importance of trust to build productive relationships and achieving business results
• Identify the behaviours and actions that make and break trust
• How to rebuild lost or damaged trust?
• Create action plans and strategies for sustainability

Module 9: Conflict Management

• Develop awareness about your approach to managing differences at the workplace
• Explore root cause of differences and conflict
• Understand the distinctive approaches to managing differences and conflict

Module 10: Stress Management

• Identify situations and factors which lead to stress
• Understand how to handle high-pressure situations
• Explore possible outcomes when stress management techniques are employed

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
   

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com  

Accommodation

Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961