Training Course on Supervisory Management Skills Development

Course Description

Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders. In order to do so, it is important to be aware of the fundamentals of supervision. This Training Course on Supervisory Management Skills Development offered by Phoenix Center for Policy, Research and Training will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace.

The Training Course on Supervisory Management Skills Development offered by Phoenix Center for Policy, Research and Training also encourages a process of self-understanding, learning, and practice for the core skills which develop true supervisory skill. The course starts with the definition of the role of a supervisor and goes right down to discussing the most common issues a supervisor may face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials, that form a very useful working manual for the participants.

This Training Course on Supervisory Management Skills Development offered by Phoenix Center for Policy, Research and Training will empower you with practical exercises and case studies to develop the skills and techniques successful supervisor practices in an everyday working environment.

Course Objectives

Upon the successful completion of this Training Course on Supervisory Management Skills Development, participants will be able to:

• Obtain increased awareness of the role and requirements of a supervisor within business
• Learn how to positively motivate and engage their teams in the achievement of company goals and targets
• Understand how to effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
• Comprehend and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
• Know how to escalate issues to the relevant department in a timely manner
• Enhance the performance of individuals, teams, and overall business-units through in-depth understanding of their supervisory role
• Explore, understand and experience how to interact with others and how this can affect their effectiveness as supervisors
• Understand and practice the key communication skills required to interact with stakeholders
• Consider different challenging situations and practice techniques to achieve win-win solutions confidently

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Supervisory Management Skills Development would be suitable for, but not limited to:

• Supervisors by Designation
• Supervisors by Role (irrespective of designation)
• Employees in any role who want to understand their supervisor’s role and actions

Course Content

Module 1: Defining Supervisory Management

• Roles and responsibilities of a supervisor
• Difficulties experienced by a supervisor
• Key competencies needed by supervisors

Module 2: Leadership

• Definition of leadership and the qualities required to lead people
• Different leadership roles
• Your preferred personal leadership style
• Leadership styles – which is appropriate?

Module 3: Motivation

• How people are motivated
• Role of the supervisor in motivating others
• Guidelines on motivating people

Module 4: Being a Supervisor Today

• Scope and nature of supervision
• Supervisor’s distinct roles
  • An operational role
  • A leadership role
  • A communication role
• Supervisor’s skills checklist
  • Technical
  • Human
  • Conceptual
• Supervisor’s competency self-assessment inventory
• Supervisor’s image

Module 5: Time Management

• Identifying time wasters
• Being an effective time manager
• Choosing the right time to do the right work
• Using the ‘prime time’ principle

 Module 6: Effective Delegation

• Advantages and disadvantages of delegation
• Reasons why supervisors may not delegate
• When to delegate
• To whom to delegate
• How to delegate
• Using delegation to develop your team

Module 7: Supervisory Functions

• Organizing and delegating the work of the team
• Coordinating the work of the team
• Building and leading a synergized team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem-solving techniques

Module 8: The Supervisor as a Powerful Communicator

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language for impact
• Building rapport with the team – ‘The Mirroring Technique’
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

Module 9: Monitoring and Developing the Team’s Performance

• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

Module 10: Managing Time Effectively to Increase Productivity

• Keeping a to-do-list
• Prioritizing your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters
• Making your meetings short and productive

Module 11: Behavioural Styles

• Understanding different behavioural styles
• Taking the right attitude
• The benefits of being assertive
• Key steps to being assertive

Module 12: Reviewing Performance

• Giving constructive feedback
• Feedback principles
• Performance appraisals
• Coaching vs. counselling
• Applying the new skills learnt back in the workplace
  

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking a Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com  

Accommodation

Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961