Training Course on Advanced Supervisory & Management Skills

Course Description

Supervisors are usually in contact with multiple elements of a business – the workforce, customer base, and upper management. Therefore, they need to be able to manage supervisory, social, and accountability skills. Supervisors and Managers are responsible for making sure that tasks are performed correctly and at the right time, bearing in mind the overall goals of their respective company. However, over time, the techniques used to manage people and their levels of effectiveness have changed. Therefore, it is essential that companies continue to provide their supervisors with more up to date training in this aspect.

What are the core skills that will be targeted in this “Training Course on Advanced Supervisory & Management Skills”? Primarily, the topics that will be covered will include leadership skills, supervisory skills, performance management, communication skills, delegation, time management, and empowerment. This Training Course on Advanced Supervisory & Management Skills offered by Phoenix Center for Policy, Research and Training will provide supervisors with knowledge in a range of essential skills that will help them to improve the overall effectiveness of their role.

Course Objectives

Upon the successful completion of this Training Course on Advanced Supervisory & Management Skills, participants will be able to:

• Demarcate between supervisory and the operational roles
• Understand and practice basic supervisory skills
• Explain how to set and monitor objectives for themselves and their teams
• Recognize what motivates them and describe ways to motivate others effectively
• Use different communication techniques with their teams
• Use an appropriate strategy for task-delegation
• Motivate and support their teams to achieve their targets
• Demonstrate effective questioning skills
• Identify their sources of power and influence

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Advanced Supervisory & Management Skills would be suitable for, but not limited to:

• Senior Team Leaders
• Senior Project Supervisors
• Supervisors looking to grow into more senior supervisory roles
• Supervisors who want to put their relevant skills and techniques to practice
• Senior supervisors who want to refresh their knowledge
• Experienced supervisors who want to develop into roles with managerial responsibility

Course Content

Module 1: Who is a Supervisor?

• Should you be a supervisor?
• Making the transition
• Difference between doing and supervising
• Highs and lows of the supervisory role
• Key skills of an effective supervisor
• Developing the skills
• Different ways to supervise others
• Supervisory styles
• Common mistakes you don’t want to make

Module 2: Importance of the Supervisory Role in The Organization

• Supervisory Role: Importance in organizational success
• Managing or leading as a supervisor
• Power bases of the supervisor
• Supervisory characteristics, competencies, and behaviours
• Inspiring change and creating an innovation mindset
• Endorsing continuous improvement
• Personal accountability, reliability, integrity, and honesty

Module 3: Problem Solving, Decision Making and Time Management

• Defining problems
• Assessing risks and analyzing problems
• Problem-solving models and techniques
• Decision-making processes
• Time problems
• Prioritizing time
• Allocating resources

Module 4: Managing Your Own Performance

• What motivates me?
• What motivates others?
• What does motivation do?
• Motivation creates energy
• The 3 major steps of motivation

Module 5: Motivation in the Workplace

• Herzberg’s Motivational Theory
• Tailoring motivation ideas to individual team members
• How to manage conflict?
• Working with different types of personalities
• What to do when a problem arises?
• Listening and questioning skills

Module 6: Managing Team Performance

• Characteristics of performance management
• Business plan
• Assessing your current situation
• You and the business plan
• Getting productivity through people
• The importance of strategic goal setting

Module 7: Essentials For Success

• Develop the 5 essentials for success
• Getting and managing results
• How to develop proactive management?
• Benefits and barriers to delegation
• How, when, and to whom to delegate?
• Getting it done right

Module 8: Effective Communication

• What is communication?
• Three major levels of communication
• The significance of non-verbal communication
• Factors that affect your communication
• Communication chart
• Effective ways to communicate
• Brain communication impact
• Communication cycle
• Verbal communication
• Barriers to communication
• Team communications
• Delivering clear, concise messages

Module 9: Effective Presentations & Decision Making

• How to make an effective presentation
• Nine principles of effective communication
• Positive visual imaging
• How to be a good decision maker
• Improving your ability to make decisions
• Planning a team meeting
• Running a team meeting
• Choosing the right words
• Communicating in writing

Module 10: Power & Influence

• What is personal empowerment?
• Sources of personal power
• Developing your mind and attitude
• Practicing appreciation and character influence
• Mind – think – power
• Know the impact of teleological thinking
• The replacement principle
• Building your power
• Using your power
• Building trust and believability: walking your talk
• Ten essential qualities of a top supervisor
• Planning for your future – developing yourself
• How to stay motivated?

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
   

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com  

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961