Business Process Improvement Certification Training Course

Course Description

Do you think you need to break down the cost of operations of your company and improve productivity through newer and more efficient processes? Do you think your organization needs to redesign its business processes to achieve improvements in your company’s business performance?

Business Process Improvement (BPI) is a structured approach which helps the corporates to redesign their existing business operations. The focus on efficient operations and customer focus aids the companies in improving productivity. It also helps to reduce the cost of operations and cycle time, enhance customer service and the quality of the products or services of the organization.

This course on Business Process Improvement will empower delegates to drive business productivity. This will also help delegates add more value to their clients, accelerate the processes and focus only on what matters.

Course Objectives

Upon the successful completion of this Business Process Improvement Certification Training Course, participants will be able to:

• Understand Business Process Improvement (BPI).
• Understand and apply BPI framework in their organization.
• Identify processes that need improvement.
• Understand how to create engagement with the stakeholders.
• Understand the skills required by the organization to undertake this initiative.
• Understand how to bring about change in the business processes for competitiveness in the marketplace.
• Understand how BPI can help in client satisfaction, client retention, and in turn increase market share and profitability for the business.
• Identify KPIs linked to operational excellence, effective customer service and reduction in cycle time.

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work and exploration of relevant issues. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. Experiential knowledge is also given equal importance within the format of training. The best-practices shared, and the presence of other industry participants will empower delegates to develop process improvement skills for their enterprises. All facilitation and course materials will be offered in English.

Who Should Attend?

This Business Process Improvement Certification Training Course would be suitable for, but not limited to Program and Project Managers, HODs, Team Managers / Supervisors, Quality and Standards Officers, Auditors and any other stakeholders working closely with the business processes.

COURSE OUTLINE

MODULE 1 – INTRODUCTION

• Business Process Improvement and its evolution
• What is Business Process Re-engineering?
• Understand how to drive innovation with BPI.
• List the Personal Skills required for BPI.
• Defining a framework for Business Process Improvement

MODULE 2 – IS YOUR ORGANISATION READY FOR BPI?

• Understanding the organizational mission and vision
• Understanding their influences on the business
• Doing a business analysis by using the tools and techniques as
  • Five forces
  • PESTLE
  • SWOT
• Developing a communication plan
• Identifying the needs of key stakeholders
• Defining and documenting the phases of communication

MODULE 3 – THE PROCESS IMPROVEMENT OUTLINE

• Creating a Process Inventory
• Creating Process formats
• Defining methods of documentation
• Determining processes required for business operations.
• Enhancing your modelling skills via a cross-functional activity diagram
• Assessing and evaluating modelling techniques and key principles

MODULE 4 – PROCESS EFFICIENCY

• Designing appropriate success criteria for the processes
• Understand the difference between Optimizing vs. enhancing your business process.
• Addressing customer needs via processes
• Assessing process performance
• Deriving KPIs from business drivers
• Developing a KPI dashboard

MODULE 5 – PROCESS COMMUNICATION

• Identifying key stakeholders
• Identifying the style of communication with the stakeholders
• Determining Barriers to change
• Identifying positive and negative forces for change
• Understanding the force field analysis approach
• Facilitating acceptance in your organization
• Preparing the implementation plan

MODULE 6 – PROCESS AUDIT

• Identifying an assessment plan for conducting the process audits
• Analyzing the performance of the process
• Factors responsible for the poor performance of the process/es
• Identifying and fixing the root cause of the problem

MODULE 7 – CONTINUOUS IMPROVEMENT

• What is continuous improvement?
• Understand tools for continuous improvement.
  • Six Sigma
  • Total Quality Management (TQM)
  • 5S
  • Lean Manufacturing
• Planning for continuous improvement

MODULE 8 – FEEDBACK AND MEASUREMENT

• Appraising BPI processes in organizations
• Prioritizing changes using the Impact matrix.
• Detailing the BPI implementation plan

Requirements: Participants should be reasonably proficient in English. Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

How to Book

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options: We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com

Accommodation: Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961