Course Overview
This training course is designed to equip leaders with essential conflict resolution and negotiation skills to foster a collaborative and productive work environment. Participants will learn how to identify, manage, and resolve conflicts effectively while developing strategies for successful negotiations. The course combines theoretical frameworks with hands-on exercises to ensure practical application in real-world leadership scenarios.
The training covers key topics such as understanding conflict dynamics, communication techniques for de-escalation, negotiation strategies, emotional intelligence in conflict management, and mediation skills. Participants will engage in role-plays, case studies, and group discussions to reinforce learning and build confidence in handling workplace disputes.
Course Objectives
Upon the successful completion of this Training Course on Conflict Resolution and Negotiation Skills for Leaders, participants will be able to:
ü Develop a deep understanding of conflict sources and resolution techniques
ü Master negotiation strategies for win-win outcomes
ü Enhance their communication skills for effective conflict de-escalation
ü Apply emotional intelligence in managing workplace disputes
ü Learn mediation techniques to facilitate resolutions between parties
Training Methodology
The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.
Who Should Attend?
This Training Course on Conflict Resolution and Negotiation Skills for Leaders would be suitable for, but not limited to:
ü Senior Executives and Managers
ü Team Leaders and Project Managers
ü HR Professionals and Employee Relations Specialists
ü Entrepreneurs and Business Owners
ü Anyone in a leadership role seeking to enhance conflict resolution and negotiation skills
Personal Benefits
ü Improved ability to handle difficult conversations with confidence
ü Enhanced leadership and interpersonal skills
ü Greater emotional resilience in high-pressure situations
ü Stronger relationships with colleagues and stakeholders
ü Increased career growth opportunities through effective conflict management
Organizational Benefits
ü Reduced workplace tensions and improved team collaboration
ü Higher productivity due to minimized conflicts
ü Stronger organizational culture built on trust and respect
ü Better decision-making through constructive negotiations
ü Lower turnover rates by addressing employee concerns effectively
ü Course Duration: 5 Days
ü Training Fee
o Physical Training: USD 1,200
o Online / Virtual Training: USD 800
Module 1: Understanding Conflict in the Workplace
ü Definition and types of workplace conflict
ü Common causes of conflict in organizations
ü The impact of unresolved conflict on productivity
ü Conflict resolution styles and their effectiveness
ü Practical Session: Conflict style assessment and reflection
Module 2: Communication Skills for Conflict Resolution
ü Active listening techniques
ü Non-verbal communication in conflict situations
ü Assertive vs. aggressive communication
ü Framing messages to reduce defensiveness
ü Practical Session: Role-play on de-escalation techniques
Module 3: Emotional Intelligence in Leadership
ü The role of self-awareness in conflict management
ü Managing emotions under pressure
ü Empathy as a tool for resolving disputes
ü Building emotional resilience
ü Practical session: Emotion regulation exercises
Module 4: Negotiation Strategies and Techniques
ü Principles of effective negotiation
ü Win-win vs. win-lose negotiation approaches
ü BATNA (Best Alternative to a Negotiated Agreement)
ü Handling objections and difficult negotiators
ü Practical Session: Simulated negotiation scenarios
Module 5: Mediation and Facilitation Skills
ü The mediator’s role in conflict resolution
ü Steps in the mediation process
ü Neutrality and impartiality in mediation
ü Overcoming mediation challenges
ü Practical Session: Mediating a mock workplace dispute
Module 6: Managing Difficult Conversations
ü Preparing for high-stakes discussions
ü Techniques for staying calm under pressure
ü Redirecting unproductive conversations
ü Closing conversations with clear action steps
ü Practical Session: Handling a tough conversation with feedback
Module 7: Cultural and Diversity Considerations in Conflict Resolution
ü How cultural differences influence conflict
ü Addressing unconscious bias in negotiations
ü Inclusive communication strategies
ü Case studies on cross-cultural conflicts
ü Practical Session: Culturally sensitive conflict resolution exercise
Module 8: Power Dynamics in Negotiations
ü Identifying power imbalances in negotiations
ü Strategies for negotiating with higher-power parties
ü Building influence and credibility
ü Ethical considerations in power-based negotiations
ü Practical Session: Power role-reversal negotiation
Module 9: Conflict Resolution in Teams
ü Team conflict vs. individual conflict
ü Strategies for fostering collaboration
ü Addressing toxic team behaviors
ü Creating a conflict-positive team culture
ü Practical Session: Team conflict simulation
Module 10: Developing a Conflict-Resilient Workplace
ü Proactive conflict prevention strategies
ü Building a culture of open communication
ü Conflict resolution policies and frameworks
ü Leadership’s role in sustaining conflict resilience
ü Practical Session: Designing a conflict resolution action plan
About the Trainers
Our trainers are seasoned experts in leadership development, conflict resolution, and negotiation, with over 15 years of experience across various industries. They have facilitated workshops for multinational corporations, government agencies, and NGOs, ensuring practical and impactful learning.
Quality Statement
We are committed to delivering high-impact training with a focus on real-world application. Our programs are continuously updated to reflect the latest research and best practices in leadership and conflict management.
Tailor-Made Courses
We offer customized training solutions tailored to your organization’s specific needs. Contact us to discuss how we can adapt this course for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com
ü Participants should be reasonably proficient in English.
ü Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.
Terms and Conditions
ü Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
ü What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
ü Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
ü The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
ü Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training. Or call us on +254720272325 / +254737296202
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
ü Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
ü Invoice: We can send a bill directly to you or your company.
ü Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
ü Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
ü Participants may cancel attendance 14 days or more prior to the training commencement date.
ü No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Accommodation and Airport Transfer
For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202
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Phoenix Training Center
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