Training Course on Advanced Accident & Incident Investigation: Root Cause Analysis and Prevention

Course Outline

Module 1: Fundamentals of Incident Investigation

ü  Incident vs. Accident: Definitions and Differences

ü  The Incident Investigation Process

ü  The Role of the Investigator

ü  Immediate Response Procedures

ü  Why We Investigate Incidents

ü  Practical Session: Conducting an initial incident scene walkthrough and securing the area.

 

Module 2: Evidence Collection and Preservation

ü  Types of Evidence (Physical, Documentary, Human)

ü  Interviewing Witnesses and Injured Parties

ü  Photography and Sketching the Scene

ü  Chain of Custody

ü  Using a Camera and Notepad Effectively

ü  Practical Session: Conducting a simulated interview with a witness to a minor incident.

 

Module 3: Introduction to Root Cause Analysis (RCA)

ü  The Difference Between Cause and Root Cause

ü  The Domino Theory

ü  The Swiss Cheese Model

ü  Systemic vs. Human-Based Failures

ü  Why Traditional Investigations Fail

ü  Practical Session: Analyzing a simple incident report to identify immediate vs. underlying causes.

 

Module 4: RCA Tools and Techniques

ü  The 5 Whys

ü  Fishbone Diagram (Ishikawa)

ü  Fault Tree Analysis (FTA)

ü  Change Analysis

ü  Bowtie Analysis

ü  Practical Session: Using a Fishbone diagram to analyze a specific workplace incident.

 

Module 5: Human Factors in Accident Investigation

ü  Human Error and Its Causes

ü  The Role of Fatigue, Stress, and Distraction

ü  Cognitive Biases in Decision Making

ü  The Just Culture Model

ü  Error Prevention Strategies

ü  Practical Session: Identifying human factors in a complex accident case study.

 

Module 6: Developing Corrective and Preventive Actions

ü  The Hierarchy of Controls

ü  Short-Term vs. Long-Term Actions

ü  SMART Goals for Corrective Actions

ü  Implementing and Communicating Changes

ü  Following Up on Action Items

ü  Practical Session: Developing a set of corrective actions for a given root cause analysis report.

 

Module 7: Report Writing and Communication

ü  Structuring an Effective Investigation Report

ü  Writing for Different Audiences

ü  Presenting Findings and Recommendations

ü  Using Visuals and Data to Support Findings

ü  The Importance of a Non-Blaming Tone

ü  Practical Session: Writing a concise and clear incident investigation summary report.

 

Module 8: Legal and Regulatory Aspects

ü  OSHA and Other Regulatory Requirements

ü  Legal Implications of Investigations

ü  Record-Keeping Requirements

ü  Reporting to Regulatory Bodies

ü  Confidentiality and Privilege

ü  Practical Session: Reviewing a sample legal brief related to a workplace accident.

 

Module 9: Advanced Investigation Techniques

ü  Using Bowtie Analysis to Visualize Risk

ü  Understanding Contributory Factors

ü  Introduction to Tripod Beta and SCAT

ü  Analyzing High-Potential Incidents

ü  Proactive vs. Reactive Investigation

ü  Practical Session: Applying the Bowtie method to a high-risk scenario in a group setting.

 

Module 10: Case Study Simulation & Action Planning

ü  Full-Scale Simulated Incident Investigation

ü  Team Roles and Responsibilities

ü  Data Synthesis and Analysis

ü  Group Presentation of Findings

ü  Developing a Final Action Plan

ü  Practical Session: A comprehensive, multi-hour simulated accident investigation exercise.

About Our Trainers

Our trainers are certified safety professionals with extensive experience in accident investigation and root cause analysis across various industries including manufacturing, construction, and oil & gas. They are not just academic instructors but hands-on practitioners who have led real-world investigations for major corporations. Their deep knowledge, combined with a dynamic teaching style, ensures that participants gain practical, actionable skills that can be applied immediately in the workplace.

 

Quality Statement

Phoenix Training Center is dedicated to providing high-quality, relevant, and practical training. We continuously update our course materials to reflect the latest industry standards and best practices. Our commitment is to empower our clients with the knowledge and skills necessary to foster a safe and productive work environment.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

 

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives.

We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202