Social Impact Measurement and Reporting Training Course for Technology and Telecommunications

Module 1: Foundations of Social Impact in Tech, Telecom, and the Digital Economy

ü  Overview of social value creation in software-as-a-service (SaaS), mobile networks, data centers, and consumer electronics

ü  Constructing a Theory of Change (ToC) for tech-enabled development, digital literacy initiatives, and broadband expansion

ü  Distinguishing between technology outputs (devices distributed, gigabytes delivered, users trained) and socio-economic outcomes (increased household income, improved employability)

ü  Mapping social impact pathways across digital product development stages (Concept, Sprint, Launch, Scale)

ü  Practical Session: Constructing a Theory of Change diagram for a telecom operator's rural broadband and digital literacy program using standard logic templates

Module 2: Digital Inclusion, Universal Access, and Closing the Digital Divide

ü  Defining dimensions of digital equity: affordability, network availability, device ownership, and digital literacy

ü  Evaluating Universal Service Fund (USF) programs and public-private connectivity partnerships

ü  Conducting socio-economic impact baselines in underserved, rural, and low-income urban communities

ü  Measuring gender disparities in tech access and usage in developing markets

ü  Practical Session: Building a digital access baseline survey and materiality matrix for an internet service expansion initiative

Module 3: Designing Metrics for AI Ethics, Algorithmic Fairness, and Online Safety

ü  Key frameworks for artificial intelligence governance, bias mitigation, and human rights impact assessments (HRIAs)

ü  Designing indicators to measure platform safety, hate speech exposure, child online protection, and cyberbullying reduction

ü  Measuring algorithmic transparency, privacy protections, and user trust in digital services

ü  Developing metrics for open-source software contributions and developer ecosystem impact

ü  Practical Session: Drafting a social impact and ethical risk indicator dictionary for an enterprise AI deployment

Module 4: Ethical Field Data Collection, Privacy-by-Design, and User Feedback Systems

ü  Conducting impact evaluations while adhering to GDPR, CCPA, and global data protection regulations

ü  Privacy-preserving data collection: anonymization, consent management, and data minimization in user studies

ü  Deploying digital feedback loops: app-based micro-surveys, USSD tracking, and telemetry for social outcomes

ü  Preventing data exploitation and safeguarding vulnerable groups in tech impact research

ü  Practical Session: Designing an opt-in, privacy-compliant digital survey tool to assess learning outcomes from an e-learning platform

Module 5: Social Return on Investment (SROI) in Tech-Skills Academies and Connectivity

ü  Principles of SROI applied to coding bootcamps, youth tech academies, rural cell towers, and community tech hubs

ü  Quantifying attribution, deadweight, displacement, and drop-off factors in fast-moving digital ecosystems

ü  Disentangling tech impact from broader economic growth in regional studies

ü  Estimating outcome duration across rapidly evolving tech lifecycles (3–5-year technology horizons)

ü  Practical Session: Calculating attribution, deadweight, and net social return for a corporation-sponsored software engineering scholarship program

Module 6: Monetizing Social Benefits of Digital Health, E-Learning, and Financial Inclusion

ü  Principles of social outcome monetization: valuing remote medical consultations, online education access, and mobile money adoption

ü  Applying financial proxies to soft outcomes (e.g., enhanced digital confidence, improved agency among female entrepreneurs using mobile banking)

ü  Linking social impact measurement with government digital transformation targets and universal access tax credits

ü  Conducting sensitivity analysis on financial proxies within digital product financial models

ü  Practical Session: Building an Excel-based SROI proxy model to monetize time and cost savings generated by a mobile financial inclusion service

Module 7: Aligning Tech Impact with Global Standards (GRI, SASB, WEF Digital Inclusion)

ü  Mapping tech metrics to UN SDG 4 (Quality Education), SDG 8 (Decent Work), and SDG 9 (Industry, Innovation, Infrastructure)

ü  Integrating disclosures into GRI Telecommunications sector guidelines and SASB Software & IT Services standards

ü  Aligning with World Economic Forum (WEF) Edison Alliance metrics and ITU Universal & Meaningful Connectivity targets

ü  Navigating ESG rating criteria for technology firms (MSCI, Sustainalytics, S&P Global)

ü  Practical Session: Mapping a technology company's social impact metrics against GRI disclosures and SASB metrics

Module 8: Tech Supply Chain Labor Rights, Responsible Sourcing, and E-Waste Impacts

ü  Measuring social impacts across hardware supply chains: conflict minerals (3TG), cobalt mining conditions, and factory labor rights

ü  Auditing electronics manufacturing supply chains using Responsible Business Alliance (RBA) standards

ü  Assessing the social dimensions of electronic waste (e-waste), informal recycling communities, and circular economy initiatives

ü  Tracking working conditions for gig economy workers, content moderators, and data annotation labor forces

ü  Practical Session: Performing a simulated social audit on a hardware manufacturer's supply chain transparency report to identify compliance risks

Module 9: Strategic Impact Reporting for Tech Investors, Regulators, and Public Stakeholders

ü  Structuring compelling social impact reports for ESG investors, telecommunications regulators, and consumer advocacy groups

ü  Visualizing digital impact: GIS connectivity heatmaps, digital inclusion scorecards, and interactive impact dashboards

ü  Storytelling with data: balancing quantitative metric delivery with qualitative human stories from tech-enabled communities

ü  Transparent reporting on negative external impacts: tech addiction, screen time, electronic waste, and carbon footprint of data centers

ü  Practical Session: Designing an executive impact dashboard and public scorecard for a multinational telecom and cloud provider

Module 10: Embedding Social Impact into Product Lifecycles, Agile Sprints, and Corporate Strategy

ü  Transitioning from peripheral CSR to core Impact Management & Measurement (IMM) embedded in software engineering

ü  Integrating social impact goals into product backlog prioritization, OKRs (Objectives and Key Results), and agile development sprints

ü  Fostering an impact-driven culture across product management, engineering, policy, and marketing teams

ü  Leveraging social impact learning to inform future product roadmaps, M&A due diligence, and global market expansion

ü  Practical Session: Developing an institutional roadmap to integrate social impact metrics into standard product development stage-gates and sprint reviews

About Our Trainers

Our training facilitators are senior sustainability leads, tech policy advisors, and ESG specialists with over 15 years of field experience across technology multinationals, telecom operators, and international development agencies. Holding advanced credentials in SROI methodology, ethical AI frameworks, and global reporting systems (GRI, SASB), they have guided leading tech corporations, mobile operators, and impact funds through complex social evaluations, digital inclusion audits, and ESG disclosure strategies worldwide.

Quality Statement

Phoenix Training Center is committed to delivering high-caliber educational programs that adhere to international professional standards. Our curriculum is continuously updated by industry leaders to incorporate emerging digital governance mandates, AI ethics frameworks, and global sustainability standards. We guarantee a rigorous learning environment backed by structured evaluation to ensure participants gain directly applicable capabilities.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email: training@phoenixtrainingcenter.com.

Admission Criteria

ü  Participants should be reasonably proficient in English.

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

ü  Discounts: Organizations sponsoring Four Participants will have the 5th attend Free.

ü  What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

ü  Certificate Awarded: Participants are awarded a Certificate of Completion at the end of the training.

ü  Course Improvement: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

ü  Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Kindly send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training. Or call us on +254720272325 / +254737296202.

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 10 days before the Training start date to reserve your seat:

ü  Groups of 5 People and Above: Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 10 days to the training.

ü  Invoice: We can send a bill directly to you or your company.

ü  Deposit directly into Bank Account: (Account details provided upon request)

Cancellation Policy

ü  Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

ü  Participants may cancel attendance 14 days or more prior to the training commencement date.

ü  No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Accommodation and Airport Pick-Up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202.