Masterclass in Strategic Disability Inclusion and Universal Accessibility for HR Professionals

Module 1: Foundations: The Social Model and Disability Etiquette

ü  Shifting from the Medical Model to the Social Model of Disability

ü  Understanding Visible vs. Invisible (Hidden) Disabilities

ü  Language and Communication: Person-First vs. Identity-First

ü  Overcoming "Pity" and "Hero" Tropes in the workplace

ü  Practical Session: Role-play exercise on inclusive communication and etiquette scenarios

Module 2: Global and Local Legislative Frameworks for Disability

ü  UN Convention on the Rights of Persons with Disabilities (CRPD)

ü  National Disability Acts and Employment Equity Laws

ü  Understanding "Direct" vs. "Indirect" Discrimination

ü  Compliance reporting and mandatory quotas (where applicable)

ü  Practical Session: Comparative analysis of current HR policies against legal standards

Module 3: Inclusive Recruitment: Attracting and Assessing PWD Talent

ü  Writing inclusive job descriptions and accessible postings

ü  Diversifying talent pipelines: Working with NGOs and PWD networks

ü  Accessible interviewing: Formats, timing, and environments

ü  Removing bias from AI-driven recruitment tools

ü  Practical Session: Redesigning a standard recruitment workflow to be "Disability Confident"

Module 4: The Reasonable Accommodation Framework

ü  Defining "Reasonable" vs. "Undue Hardship"

ü  The interactive process: Collaborative solution-finding

ü  Budgeting for and funding accommodations

ü  Monitoring the effectiveness of implemented solutions

ü  Practical Session: Simulation of an accommodation request and negotiation meeting

Module 5: Physical Workplace Accessibility and Universal Design

ü  Principles of Universal Design (7 Core Principles)

ü  Conducting a physical accessibility audit (Ramps, Signage, Lighting)

ü  Emergency evacuation plans for employees with disabilities

ü  Creating "Quiet Spaces" and sensory-friendly environments

ü  Practical Session: Hands-on walk-through audit of a workspace using an accessibility checklist

Module 6: Digital Accessibility: Web, Software, and Assistive Tech

ü  Introduction to WCAG (Web Content Accessibility Guidelines) 2.1

ü  Screen readers, speech-to-text, and alternative input devices

ü  Creating accessible internal documents (PDFs, PPTs, Word)

ü  Inclusive video conferencing and remote work tools

ü  Practical Session: Testing an internal document or website for screen-reader compatibility

Module 7: Neurodiversity in the Workplace: Harnessing Unique Minds

ü  Understanding Autism, ADHD, Dyslexia, and Dyspraxia

ü  Management styles for neurodivergent employees

ü  Adjusting the physical environment for sensory needs

ü  Breaking down the "Standard" performance metric

ü  Practical Session: Designing a "Neuro-Inclusive" onboarding checklist

Module 8: Creating an Inclusive Culture and Disability ERGs

ü  The role of Disability Employee Resource Groups (ERGs)

ü  Engaging Executive Sponsors for disability initiatives

ü  Awareness training for the wider workforce

ü  Celebrating Global Accessibility Awareness Day (GAAD)

ü  Practical Session: Drafting a charter for a new Disability ERG

Module 9: Disability Disclosure and Psychological Safety

ü  Why employees don't disclose: Addressing the fear of stigma

ü  Data privacy and the confidential handling of disability information

ü  Training managers to respond to "First Disclosures"

ü  Measuring the "Disclosure Rate" as a metric of trust

ü  Practical Session: Practicing a manager-led check-in focused on support and well-being

Module 10: Strategic Action Planning and Measuring Impact

ü  Setting SMART targets for disability inclusion

ü  The Disability Equality Index (DEI) and other benchmarks

ü  Integrating disability into the annual Sustainability/ESG report

ü  Sustaining momentum: The 12-month Roadmap

ü  Practical Session: Final project—Developing a 12-month Disability Inclusion Action Plan (DIAP)

About Our Trainers

Our training team consists of seasoned HR consultants, accessibility engineers, and DEI experts with over 15 years of experience. Our lead facilitators have worked with Fortune 500 companies and UN agencies to implement global disability strategies. They bring lived experience and deep technical knowledge in both legal compliance and universal design.

Quality Statement

At Phoenix Center for Policy, Research and Training, we are committed to providing evidence-based, high-impact training. Our curriculum is continuously updated to reflect the latest in assistive technology and international law. We ensure that our training environments—both physical and virtual—are themselves fully accessible to all participants.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

ü  Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

ü  What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

ü  Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

ü  The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

ü  Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training. Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

ü  Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.

ü  Invoice: We can send a bill directly to you or your company.

ü  Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

ü  Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

ü  Participants may cancel attendance 14 days or more prior to the training commencement date.

ü  No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Accommodation and Airport Transfer

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202