Consumer Protection and Product Responsibility Training Course

Module 1: Introduction to Consumer Protection and Product Responsibility

• The business case for consumer trust and product responsibility.
• The evolution of consumer rights.
• The link between product responsibility and ESG.
• Global and national trends in consumer protection.
• Practical session: A group discussion on a recent consumer protection issue in the news.

Module 2: The Consumer Protection Legal Framework

• An overview of key consumer protection laws.
• Understanding product liability and legal obligations.
• The role of regulatory bodies and consumer protection agencies.
• The consequences of non-compliance.
• Practical session: Analyzing the legal implications of a hypothetical product defect.

Module 3: Product Safety and Quality

• The importance of a robust product safety management system.
• Best practices for product design and testing.
• The process of a product recall.
• Ensuring quality control throughout the manufacturing process.
• Practical session: Developing a simple product safety checklist.

Module 4: Fair Marketing and Advertising

• The principles of ethical advertising.
• Avoiding false, misleading, or deceptive claims.
• The role of social media in consumer protection.
• Endorsement guidelines and influencer marketing.
• Practical session: A hands-on exercise to review an advertisement for potential ethical issues.

Module 5: Customer Privacy and Data Protection

• Understanding data privacy laws (e.g., GDPR, CCPA).
• The importance of a clear privacy policy.
• Best practices for data collection, storage, and use.
• Managing data breaches and security risks.
• Practical session: Reviewing a company's privacy policy for clarity and compliance.

Module 6: Responsible Sourcing and Supply Chain

• The importance of supply chain transparency.
• Ensuring ethical sourcing and labor practices.
• Managing product quality and safety from suppliers.
• The role of supplier codes of conduct.
• Practical session: A case study analysis of a supply chain ethics issue.

Module 7: Consumer Grievance and Complaints Management

• The business case for a robust complaints system.
• Best practices for handling consumer complaints.
• The importance of a clear and accessible grievance mechanism.
• The role of customer service in building trust.
• Practical session: A role-playing exercise on handling a difficult customer complaint.

Module 8: Ethical Product Life Cycle Management

• Designing products for durability and repairability.
• The importance of waste reduction and circularity.
• Best practices for end-of-life management.
• The role of eco-labeling and certifications.
• Practical session: A brainstorming session on a product's life cycle.

Module 9: Reporting and Communication

• The importance of transparent and credible communication.
• Key reporting frameworks (e.g., GRI, SASB).
• Communicating your commitment to consumers.
• The risks of greenwashing and how to avoid them.
• Practical session: Drafting a statement on a product's ethical sourcing.

Module 10: Final Project and Action Planning

• Consolidating all learnings into a final, comprehensive project.
• Developing a detailed action plan for a product responsibility program.
• Presenting your strategic plan to a peer group for feedback.
• Final Q&A and course wrap-up.
• Practical session: Final project presentation and strategic plan review.

Requirements:

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Training Center admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254725012095 / +254724452588