Course Overview
This intensive Alternative Dispute Resolution Training: Certified ADR Professional Course is designed to equip professionals with the essential skills and knowledge to effectively resolve conflicts outside of traditional litigation. This alternative dispute resolution course provides a comprehensive and practical understanding of core ADR methods, including negotiation, mediation, and arbitration. Participants will learn how to facilitate constructive conversations, manage difficult emotions, and guide parties toward mutually beneficial agreements, ultimately saving time, money, and relationships.
The alternative dispute resolution training covers a range of topics from the foundational principles of conflict resolution to advanced techniques in mediation and negotiation. You'll explore different ADR models, learn to apply communication and active listening skills, and understand the legal and ethical considerations of the field. The curriculum is highly practical, featuring role-playing, case studies, and hands-on exercises that prepare you to handle real-world disputes with confidence and professionalism.
Upon the successful completion of this Certified Alternative Dispute Resolution (ADR) Professional Training Course participants will be able to:
ü Understand the core principles and different methods of alternative dispute resolution
ü Apply effective negotiation strategies and techniques
ü Act as a neutral and skilled mediator to facilitate communication between parties
ü Conduct a basic arbitration hearing and render a decision
ü Manage emotional and psychological dynamics in a conflict
ü Navigate the legal and ethical frameworks surrounding ADR
ü Design and implement an ADR process for various types of disputes
Training Methodology
The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of:
ü Interactive lectures and group discussions
ü Role-playing exercises and simulations
ü Real-world case studies
ü Facilitated group feedback and debriefing
ü Individual and group assignments
ü Practical session at the end of each module to apply new skills
Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.
Who Should Attend?
This Certified Alternative Dispute Resolution (ADR) Professional Training Course would be suitable for, but not limited to:
ü Lawyers and legal professionals
ü HR managers and business leaders
ü Social workers and counselors
ü Project managers and team leaders
ü Government officials and policymakers
ü Anyone seeking to develop skills in conflict resolution and negotiation
Personal Benefits
ü Enhance your communication, negotiation, and problem-solving skills
ü Gain a professional certification in alternative dispute resolution
ü Improve your ability to manage and resolve conflicts in your personal and professional life
ü Increase your value to your organization as a skilled conflict resolver
ü Build confidence in your ability to handle difficult situations calmly and effectively
Organizational Benefits
ü Reduce legal costs and litigation risks
ü Improve employee relations and morale
ü Accelerate conflict resolution processes and increase efficiency
ü Preserve business relationships and reputation
ü Foster a culture of collaborative problem-solving within the organization
ü Course Duration: 5 Days
ü Training Fee
o Physical Training: USD 1,500
o Online / Virtual Training: USD 1,200
Module 1: Foundations of Alternative Dispute Resolution
ü Defining alternative dispute resolution and its importance
ü The continuum of conflict resolution: from negotiation to litigation
ü Advantages and disadvantages of various ADR methods
ü Key principles of a fair and effective ADR process
ü The role of the neutral third party in dispute resolution
ü Practical session: Analyzing a case study to determine the most suitable ADR method
Module 2: The Art of Negotiation
ü Understanding different negotiation models and styles
ü Preparing for a negotiation: interests, positions, and alternatives
ü Communication skills for effective negotiation: active listening and reframing
ü Strategies for overcoming deadlocks and impasses
ü Multi-party negotiation dynamics
ü Practical session: Role-playing a negotiation scenario between two parties
Module 3: Principles and Process of Mediation
ü What is mediation and what is its purpose?
ü The stages of the mediation process: from opening statements to agreement
ü The role of the mediator: neutrality and impartiality
ü Core principles of mediation: confidentiality and party self-determination
ü The differences between facilitative, evaluative, and transformative mediation
ü Practical session: Facilitating a mock mediation opening statement and initial discussions
Module 4: Mediation Skills and Techniques
ü Managing emotions and high-conflict situations
ü Using caucuses effectively to build trust and gather information
ü Questioning techniques to uncover underlying interests
ü Brainstorming and reality testing solutions
ü Drafting a clear and durable settlement agreement
ü Practical session: Role-playing a mediation and practicing active listening and questioning
Module 5: Introduction to Arbitration
ü The arbitration process and its key characteristics
ü The role of the arbitrator and the arbitration agreement
ü Differences between ad hoc and institutional arbitration
ü The advantages and limitations of arbitration
ü The enforceability of arbitration awards
ü Practical session: Participating in a mock arbitration hearing as a party or an arbitrator
Module 6: Conflict Styles and Communication
ü Identifying your personal conflict style
ü Understanding different conflict models and escalation
ü De-escalation techniques for difficult conversations
ü Non-verbal communication and its impact
ü Building rapport and trust with conflicting parties
ü Practical session: Practicing de-escalation techniques in a high-tension scenario
Module 7: Ethical Considerations in ADR
ü The code of conduct for mediators and arbitrators
ü Issues of confidentiality, impartiality, and conflicts of interest
ü Ensuring fairness and procedural justice
ü Ethical dilemmas and decision-making
ü The importance of professional integrity in the ADR field
ü Practical session: Discussing and resolving ethical dilemmas presented in a series of short cases
Module 8: The Role of the ADR Professional
ü Understanding the different roles in ADR (mediator, arbitrator, conflict coach)
ü Skills and competencies of a successful ADR professional
ü Marketing your ADR services
ü Building a professional practice
ü Professional development and continuing education
ü Practical session: Developing a professional profile and networking plan
Module 9: Drafting Agreements and Settlements
ü The essential components of a binding settlement agreement
ü Ensuring clarity, enforceability, and compliance
ü Common clauses to include in a settlement
ü Mediated settlement agreements versus arbitration awards
ü Reviewing and editing legal documents
ü Practical session: Drafting a settlement agreement based on a resolved case study
Module 10: Case Studies and Practice
ü Applying all learned skills to a complex, multi-party dispute
ü Simulating the entire ADR process from intake to resolution
ü Peer feedback and evaluation
ü Final Q&A session with the trainer
ü Developing a personal action plan for using ADR in your career
ü Practical session: A comprehensive mock mediation or arbitration from start to finish
About Our Trainers
Our trainers are certified ADR practitioners with extensive experience in mediation, arbitration, and negotiation across various industries. They hold certifications from leading international ADR bodies and have successfully resolved hundreds of complex disputes. Their practical knowledge, combined with a passion for teaching, ensures that participants receive high-quality, real-world instruction.
Quality Statement
Phoenix Training Center is committed to delivering a superior alternative dispute resolution course. Our curriculum is designed to be highly interactive and practical, providing you with the skills you need to succeed. We maintain a low student-to-trainer ratio to ensure personalized attention and support, and our goal is to empower you to become a confident and effective conflict resolver.
Tailor-Made Courses
We understand that every organization has unique needs. If your team requires a customized alternative dispute resolution training, we can work with you to design a course that addresses your specific challenges and goals. Contact us to discuss how we can create a bespoke training program for your organization. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com
ü Participants should be reasonably proficient in English.
ü Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.
Terms and Conditions
ü Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
ü What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
ü Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
ü The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
ü Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.
Booking for Training
Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training. Or call us on +254720272325 / +254737296202
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
ü Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
ü Invoice: We can send a bill directly to you or your company.
ü Deposit directly into Bank Account (Account details provided upon request)
Cancellation Policy
ü Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
ü Participants may cancel attendance 14 days or more prior to the training commencement date.
ü No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.
Accommodation and Airport Transfer
For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202
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Phoenix Training Center
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