Advanced Supervisory Leadership and Performance Management Training Course

Module 1: Modern Supervisory Leadership and Strategic Mindset

ü  Transitioning from operational supervisor to strategic team leader

ü  Core competencies of modern supervisors in high-performance environments

ü  Adapting leadership styles to diverse team personalities and generational dynamics

ü  Establishing trust, credibility, and authority as a supervisor

ü  Practical Session: Leadership style self-assessment and team scenario matrix exercise

Module 2: Latest Developments in Performance Management

ü  Evolution of performance management systems from annual reviews to continuous feedback

ü  Setting SMART targets, OKRs, and key performance indicators (KPIs)

ü  Conducting continuous performance check-ins and progress monitoring

ü  Aligning individual performance targets with organizational objectives

ü  Practical Session: Designing a continuous performance feedback framework for a sample department

Module 3: Advanced Conflict Resolution and Mediation Strategies

ü  Identifying root causes and early warning signs of workplace conflict

ü  Interest-based relational approach to resolving team disputes

ü  De-escalation techniques for high-tension workplace situations

ü  Mediating disputes between team members neutrally and effectively

ü  Practical Session: Role-playing mediation and conflict resolution scenarios in workplace settings

Module 4: Mastering Accountability Conversations

ü  The psychology of accountability and overcoming non-performance culture

ü  Preparing and structuring objective accountability conversations

ü  Distinguishing between capability issues and conduct issues

ü  Utilizing structured frameworks (e.g., SBI Model: Situation-Behavior-Impact)

ü  Practical Session: Conducting simulated accountability conversations with real-time peer feedback

Module 5: Strategies for Handling Difficult Employees and Behaviors

ü  Identifying types of challenging behaviors (negativity, resistance, passive-aggressiveness)

ü  Root cause analysis: Addressing attitude vs. skill gap problems

ü  Implementing progressive performance improvement plans (PIPs)

ü  Setting clear boundaries and consequences professionally

ü  Practical Session: Case study analysis and action plan draft for managing challenging employee scenarios

Module 6: Emotional Intelligence and Interpersonal Communication

ü  Application of emotional intelligence (EQ) in daily supervisory leadership

ü  Active listening and empathetic communication techniques

ü  Delivering assertive feedback without provoking defensiveness

ü  Managing stress, composure, and emotional reactions under pressure

ü  Practical Session: EQ assessment self-evaluation and practical active listening triad exercises

Module 7: Strategic Delegation, Empowerment, and Time Management

ü  The art and mechanics of effective delegation without micromanagement

ü  Identifying tasks to delegate based on team skill matrix

ü  Prioritization frameworks for supervisors (Eisenhower Matrix, ABCDE method)

ü  Empowering employees while maintaining overall oversight and control

ü  Practical Session: Mapping departmental tasks onto a delegation matrix exercise

Module 8: Team Motivation, Coaching, and Mentorship

ü  Understanding intrinsic vs. extrinsic motivators in the workplace

ü  Using the GROW coaching model for employee career development

ü  Creating a culture of continuous learning and positive reinforcement

ü  Managing underperformers vs. stretching high-potential team members

ü  Practical Session: Conducting a live coaching session using the GROW model in pairs

Module 9: Leading Teams Through Change and Organizational Transitions

ü  Understanding team dynamics during change initiatives (Kotter's and Kübler-Ross models)

ü  Overcoming employee resistance to change and managing uncertainty

ü  Communicating organizational changes clearly and transparently

ü  Maintaining operational productivity during structural or process transitions

ü  Practical Session: Developing a change management communication plan for an organizational shift

Module 10: Action Planning and Supervisory Excellence

ü  Synthesizing core supervisory skills for long-term workplace impact

ü  Developing a personal supervisory development plan (PDP)

ü  Establishing team governance and ongoing accountability measures

ü  Measuring ROI of supervisory leadership development

ü  Practical Session: Drafting and presenting a 90-day supervisory implementation plan

About Our Trainers

Our trainers are seasoned industry experts, management consultants, and senior leadership practitioners with over 15 years of practical experience in talent management, executive coaching, and organizational development. They bring a wealth of practical cross-industry knowledge, having successfully guided leaders across public, private, and international non-governmental sectors. Their facilitation style is highly engaging, interactive, and grounded in real-world operational realities.

Quality Statement

Phoenix Training Center is committed to delivering world-class professional training solutions that strictly adhere to international standards of excellence. Our programs undergo continuous refinement and review to incorporate contemporary management research, global best practices, and actionable practical methodologies. We guarantee high-impact learning experiences designed to drive measurable performance enhancement and sustainable organizational growth.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

ü  Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

ü  What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

ü  Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

ü  The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

ü  Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training. Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

ü  Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.

ü  Invoice: We can send a bill directly to you or your company.

ü  Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

ü  Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

ü  Participants may cancel attendance 14 days or more prior to the training commencement date.

ü  No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Accommodation and Airport Transfer

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202