🩺 Clinical Excellence: Quality Improvement Training for Healthcare Professionals

Course Outline

Module 1: Foundations of Quality and Safety in Healthcare Courses

ü  Defining Quality in healthcare (IOM Aims, Donabedian Model)

ü  The epidemiology of medical error and preventable harm

ü  The evolution of patient safety globally

ü  Understanding the system-based approach to quality

ü  Practical Session: Review and Critique of a Current Quality Report

Module 2: Understanding and Preventing Human Error

ü  James Reason’s Swiss Cheese Model of Accident Causation

ü  Active Failures vs. Latent Conditions in the system

ü  Designing processes to be error-proof (forcing functions, checklists)

ü  Cognitive biases and their impact on clinical decision-making

ü  Practical Session: Identifying Latent Conditions in a Clinical Workflow Map

Module 3: Quality Improvement Training Methodologies (PDSA, Lean, Six Sigma)

ü  The Plan-Do-Study-Act (PDSA) cycle for rapid improvement

ü  Lean principles: identifying and eliminating waste in healthcare processes

ü  Six Sigma methodology: DMAIC (Define, Measure, Analyze, Improve, Control)

ü  Selecting the appropriate methodology for the scale of the problem

ü  Practical Session: Developing a PDSA Cycle for a Common Clinical Problem

Module 4: Patient Safety Tools: RCA and Failure Modes and Effects Analysis (FMEA)

ü  Step-by-step process for conducting Root Cause Analysis (RCA)

ü  Differentiating root causes from proximate causes

ü  Using Failure Modes and Effects Analysis (FMEA) for proactive risk assessment

ü  Developing effective corrective and preventive action plans

ü  Practical Session: Simulated RCA of an Adverse Drug Event

Module 5: Data, Measurement, and Statistical Process Control

ü  Defining reliable and valid quality metrics (process, outcome, balancing)

ü  Basic statistical process control (SPC) and understanding variation

ü  Using Run Charts and Control Charts to track improvement over time

ü  Data collection strategies and ensuring data integrity

ü  Practical Session: Interpreting a Control Chart for a Hospital Readmission Rate

Module 6: Building and Sustaining a Just Culture

ü  The principles of a Just Culture vs. a Blame Culture

ü  Differentiating between human error, at-risk behavior, and reckless behavior

ü  Establishing a fair and transparent approach to reporting and discipline

ü  Promoting non-punitive event reporting

ü  Practical Session: Workshop on Responding to an Employee Error Scenario under Just Culture Principles

Module 7: Clinical Applications: Medication Safety and Infection Control

ü  Strategies for improving the medication reconciliation process

ü  Implementing protocols for high-alert medications

ü  Best practices for reducing Healthcare-Associated Infections (HAIs)

ü  Utilizing technology (e.g., CPOE, smart pumps) for safety

ü  Practical Session: Designing a Protocol Checklist for Sterile Procedure Compliance

Module 8: Teamwork, Communication, and Handoffs

ü  The impact of poor communication on patient safety

ü  Implementing standardized communication tools (SBAR, closed-loop)

ü  Improving the process of patient handoffs and transitions of care

ü  Techniques for fostering effective interprofessional collaboration

ü  Practical Session: Role-Play Simulation of an SBAR Handoff

Module 9: Accreditation, Regulation, and External Quality Reporting

ü  Understanding national and international accreditation standards (e.g., JCI, ISO)

ü  Meeting regulatory requirements for quality and safety reporting

ü  The role of external transparency in driving internal improvement

ü  Preparing for and managing accreditation surveys

ü  Practical Session: Analyzing the Gap Between Current Practice and Accreditation Standards

Module 10: Leading and Sustaining Organizational Quality Improvement

ü  Developing a strategic plan for quality improvement training adoption

ü  Securing leadership buy-in and allocating resources effectively

ü  Strategies for sustaining gains and spreading improvements across the organization

ü  Creating a reward and recognition system for quality champions

ü  Practical Session: Developing a Change Management Plan for a Quality Initiative

About Our Trainers

Our trainers are highly experienced, certified professionals in quality improvement for healthcare professionals, typically holding roles as Chief Quality Officers, Patient Safety Directors, or Lean Six Sigma Black Belts within major healthcare systems. They have a minimum of 15 years of experience leading successful, system-wide improvement initiatives and possess deep expertise in clinical operations and regulatory compliance. Their background ensures the quality healthcare training is both clinically relevant and strategically impactful.

Quality Statement

We are dedicated to delivering a premier quality improvement training course built on globally recognized standards and evidence-based methodologies. Our curriculum is continually updated to reflect the latest patient safety research and regulatory guidelines. We guarantee an engaging, practical learning experience that provides participants with the skills to immediately implement positive, measurable change in quality and safety in healthcare courses.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives.

We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202