🛡️ Certified Integrated ISO Lead Auditor Training Course (ISO 9001, 14001, 45001)

Course Outline

 

Module 1: Introduction to Management Systems and ISO Standards

ü  The value and purpose of Management Systems (MS)

ü  History and evolution of ISO certification standards

ü  Introduction to the Plan-Do-Check-Act (PDCA) cycle

ü  Understanding terms and definitions used in ISO standards

ü  The benefits of an Integrated Management System (IMS)

ü  Practical Session: Mapping PDCA to the Core ISO Clauses

 

Module 2: The Core Requirements of ISO 9001:2015 (Quality)

ü  Context of the Organization and Quality Management System (QMS) scope

ü  Leadership, Policy, and commitment

ü  Planning for quality objectives and risks

ü  Support and operational requirements

ü  Performance evaluation and improvement

ü  Practical Session: Identifying Evidences of Top Management Commitment to QMS

 

Module 3: The Core Requirements of ISO 14001:2015 (Environment)

ü  Understanding Environmental Aspects and Impacts

ü  Compliance obligations (legal and other requirements)

ü  Environmental objectives and planning to achieve them

ü  Operational control and emergency preparedness

ü  Evaluation of environmental performance

ü  Practical Session: Determining the Significant Environmental Aspects of a Sample Organization

 

Module 4: The Core Requirements of ISO 45001:2018 (OH&S)

ü  Understanding the context of OH&S and worker participation

ü  Identifying hazards and assessing OH&S risks

ü  OH&S objectives and planning

ü  Worker consultation and participation requirements

ü  Emergency preparedness and response

ü  Practical Session: Identifying Potential OH&S Hazards from a Case Study Scenario

 

Module 5: The High-Level Structure (Annex SL) and Integrated Systems

ü  Structure and common text of the Annex SL framework

ü  Mapping common clauses across ISO 9001, 14001, and 45001

ü  Benefits of harmonized terminology and structure

ü  Documenting and controlling integrated processes

ü  Strategies for an efficient, non-redundant IMS

ü  Practical Session: Cross-Referencing Requirements in a Unified Management Manual

 

Module 6: Fundamentals of Auditing (ISO 19011 Principles)

ü  The seven principles of auditing

ü  Different types of audits (First, Second, Third Party)

ü  Roles and responsibilities of the Auditor and Auditee

ü  Audit objectives, scope, and criteria

ü  Competence and evaluation of auditors

ü  Practical Session: Defining Audit Scope and Criteria for a Scenario

 

Module 7: Planning the Integrated Audit

ü  Reviewing previous audit results and system documentation

ü  Developing the Audit Program and Schedule

ü  Selecting appropriate audit methods (on-site, remote, hybrid)

ü  Preparing audit working documents and checklists

ü  Communication with the auditee organization

ü  Practical Session: Drafting a Multi-Standard Audit Checklist and Plan

 

Module 8: Conducting the Audit - Interview Techniques

ü  The process of the opening meeting

ü  Effective communication skills for the ISO auditor training

ü  Questioning techniques (open, closed, probing) to gather objective evidence

ü  Overcoming communication barriers and managing difficult auditees

ü  Maintaining professionalism and ethical conduct

ü  Practical Session: Role-Playing an Initial Audit Interview with a Department Head

 

Module 9: Conducting the Audit - Document Review and Sampling

ü  Methods for reviewing documented information

ü  Audit trails and tracing evidence across processes

ü  Techniques for effective sampling (random, stratified, targeted)

ü  Evaluating objective evidence against audit criteria

ü  Verifying conformance to integrated policies

ü  Practical Session: Reviewing Sample Procedures and Selecting Audit Samples

 

Module 10: Identifying, Classifying, and Documenting Nonconformities

ü  Differentiating between observations, minor NCs, and major NCs

ü  The structure of a valid nonconformity statement (Requirement, Evidence, Statement)

ü  Gathering sufficient, objective evidence to support findings

ü  Techniques for clear and factual documentation

ü  Reporting on opportunities for improvement

ü  Practical Session: Writing and Classifying Nonconformity Reports Based on Evidence

 

Module 11: The Role and Responsibilities of the Lead Auditor

ü  Authority and accountability of the Lead Auditor

ü  Managing all stages of the audit process

ü  Maintaining effective communication with the client and certification body

ü  Ensuring the audit objectives are met

ü  Preparing for certification body surveillance audits

ü  Practical Session: Preparing the Final Audit Findings Summary

 

Module 12: Managing and Leading the Audit Team

ü  Assigning roles and responsibilities to audit team members

ü  Conducting team meetings and communication during the audit

ü  Monitoring team performance and providing coaching

ü  Managing conflicts within the audit team

ü  Consolidating team findings and ensuring consistency

ü  Practical Session: Facilitating a Mid-Audit Team Review Meeting

 

Module 13: Audit Reporting and Closing Meeting Procedures

ü  Structure and content of the formal audit report

ü  Presenting findings clearly and confidently in the closing meeting

ü  Handling questions and disagreements from the auditee

ü  Defining the next steps (Corrective Action Plan, follow-up)

ü  Formal issuance and distribution of the report

ü  Practical Session: Delivering the Closing Meeting Presentation (Simulated)

 

Module 14: Follow-up and Corrective Action Verification

ü  Understanding Root Cause Analysis (RCA) techniques

ü  Evaluating the effectiveness of corrective actions taken by the auditee

ü  Verifying closure of nonconformities

ü  Closing the audit cycle and documentation

ü  Principles of risk mitigation after NC closure

ü  Practical Session: Reviewing and Approving Corrective Action Plans

 

Module 15: Auditing Context and Stakeholder Needs (Clause 4)

ü  Auditing the organization's determination of external and internal issues

ü  Verifying the identification of interested parties and their requirements

ü  Reviewing the defined scope of the integrated management system

ü  Auditing the alignment of the system to the organization's strategic direction

ü  Common pitfalls in auditing Clause 4

ü  Practical Session: Auditing a Context of the Organization Document

 

Module 16: Auditing Leadership and Worker Participation (Clause 5)

ü  Auditing Top Management accountability and commitment

ü  Verifying the establishment and communication of the integrated Policy

ü  Auditing roles, responsibilities, and authorities

ü  Ensuring worker consultation and participation (especially 45001)

ü  Auditing the allocation of necessary resources

ü  Practical Session: Leading a Full Simulated Audit Interview and Closing Meeting

 

Module 17: Auditing Risk-Based Thinking and Opportunities (Clause 6)

ü  Auditing the process for addressing risks and opportunities

ü  Verifying the establishment and planning of integrated objectives

ü  Auditing processes for hazard identification and risk assessment

ü  Reviewing change management procedures

ü  Auditing legal and other requirements (14001, 45001)

ü  Practical Session: Reviewing an Integrated Risk Register and Mitigation Plans

 

Module 18: The Path to ISO Certification and Continual Improvement

ü  Understanding the Third-Party ISO Certification process

ü  Stages of the certification audit (Stage 1 and Stage 2)

ü  Maintaining certification (surveillance and re-certification audits)

ü  Auditing the continual improvement clause across all standards

ü  Personal development plan for the Lead Auditor

ü  Practical Session: Preparing an Organization for the Stage 2 Certification Audit

About Our Trainers

 

Our trainers are certified IRCA/Exemplar Global Lead Auditors with a minimum of 15 years of experience leading complex integrated ISO certification audits across diverse industries. They specialize in ISO auditor training, hold extensive practical knowledge of ISO 9001, 14001, and 45001, and have direct experience managing audit teams, ensuring a practical, real-world learning environment.

 

Quality Statement

 

Phoenix Training Center is committed to delivering a superior ISO auditor training course that meets the highest international standards. We guarantee a rigorous, case-study-driven curriculum, expert-led instruction, and a strategic focus on preparing participants for successful ISO certification audits and leadership roles in compliance.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

 

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives.

We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202