Training Course on Strategic Business Continuity & Resiliency in a Dynamic World

Course Outline

 

Module 1: Foundations of Business Continuity and Resilient Leadership

ü  Introduction to Business Continuity Management (BCM)

ü  The Importance of BCM in Today's Business Landscape

ü  Understanding Organizational Resilience

ü  The Role of Leadership in Business Continuity

ü  Key Principles of Resilient Leadership

ü  Practical Session: Leadership Self-Assessment and Developing a Personal Resilience Plan

 

Module 2: Risk Assessment and Business Impact Analysis

ü  Identifying and Categorizing Business Risks

ü  Techniques for Risk Assessment and Analysis

ü  Conducting a Business Impact Analysis (BIA)

ü  Determining Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)

ü  Mapping Critical Business Processes

ü  Practical Session: Conducting a Mini-BIA for a Hypothetical Business Unit

 

Module 3: Developing the Business Continuity Plan (BCP)

ü  Components of a Comprehensive BCP

ü  Strategies for Business Continuity (e.g., redundancy, diversification)

ü  Developing Response and Recovery Strategies

ü  Creating Emergency Response Procedures

ü  Defining Roles and Responsibilities in the BCP

ü  Practical Session: Developing a Section of a Sample Business Continuity Plan

 

Module 4: Crisis Management and Communication Strategies

ü  Principles of Crisis Management

ü  Establishing a Crisis Management Team

ü  Developing Crisis Communication Plans

ü  Internal and External Communication Strategies during a Crisis

ü  Social Media and Crisis Communication

ü  Practical Session: Crisis Communication Simulation Exercise

 

Module 5: Leveraging Technology for Business Continuity

ü  Role of IT in Business Continuity Planning IT Phoenix

ü  Data Backup and Recovery Solutions

ü  Disaster Recovery as a Service (DRaaS)

ü  Cloud Computing for Resilience

ü  Cybersecurity and Business Continuity Integration

ü  Practical Session: Evaluating Technology Solutions for a Given Scenario

 

Module 6: Leading Through Disruption: The Role of Resilient Leadership

ü  Qualities of Effective Business Leadership Training Phoenix in a Crisis

ü  Decision-Making Under Pressure

ü  Motivating and Supporting Teams During Disruptions

ü  Maintaining Stakeholder Trust and Confidence

ü  Ethical Considerations in Crisis Leadership

ü  Practical Session: Leadership Scenario-Based Decision-Making

 

Module 7: Supply Chain Resilience and Third-Party Risk Management

ü  Assessing Supply Chain Vulnerabilities

ü  Strategies for Supply Chain Diversification

ü  Managing Third-Party Risks in the Context of BCM

ü  Contractual Agreements and Service Level Agreements (SLAs)

ü  Collaborating with Suppliers for Resilience

ü  Practical Session: Developing a Third-Party Risk Assessment Checklist

 

Module 8: Testing, Exercising, and Maintaining the BCP

ü  Importance of BCP Testing and Exercising

ü  Types of BCP Tests (e.g., tabletop exercises, simulations)

ü  Developing Test Scenarios

ü  Analyzing Test Results and Identifying Gaps

ü  Maintaining and Updating the BCP

ü  Practical Session: Planning a Tabletop Exercise for a Specific Disaster Scenario

 

Module 9: Post-Incident Review and Continuous Improvement

ü  Conducting a Post-Incident Review (PIR)

ü  Lessons Learned from Disruptions

ü  Implementing Corrective Actions

ü  Integrating Feedback into the BCP

ü  Benchmarking and Best Practices in BCM

ü  Practical Session: Developing a Post-Incident Review Report Template

 

Module 10: Building a Culture of Preparedness and Future Trends

ü  Fostering a Culture of Business Continuity Awareness

ü  Training and Awareness Programs for Employees

ü  The Future of Business Continuity Management

ü  Emerging Risks and Disruptive Technologies

ü  Global Standards and Frameworks in BCM

ü  Practical Session: Developing an Employee BCM Awareness Campaign Outline

About Our Trainers

Our trainers are seasoned professionals with extensive real-world experience in business leadership, risk management, and business continuity planning across diverse industries. They bring a wealth of practical knowledge and a deep understanding of current challenges facing organizations. Our faculty includes certified business continuity professionals, crisis management experts, and experienced leaders who have successfully navigated complex disruptions. They are passionate about sharing their expertise and are committed to providing an engaging and impactful learning experience.

 

Quality Statement

 

At Phoenix Training Center, we are committed to delivering high-quality, relevant, and impactful training programs. Our courses are designed to equip participants with actionable insights and practical skills that can be immediately applied in their respective organizations. We continually update our curriculum to reflect the latest industry trends, best practices, and emerging challenges. Our interactive and practical approach, combined with the expertise of our trainers, ensures a superior learning experience and measurable results for our participants and their organizations.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. Contact us to discuss how we can create a bespoke training program for you. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202