Training Course on Safety Leadership and Culture Development for Senior Operations Managers

Course Outline

Module 1: The Strategic Imperative of Safety Leadership

ü  Why Safety is a Business Imperative, Not Just a Cost

ü  The Evolution of Safety Management (Compliance to Culture)

ü  Defining Safety Leadership and Its Impact

ü  Leadership Models for Safety Excellence

ü  The Role of Senior Operations Managers in Safety

ü  Practical Session: Reflecting on the Business Impact of Safety Incidents in Your Organization

 

Module 2: Understanding and Assessing Safety Culture

ü  What is Safety Culture? Characteristics of a Strong Culture

ü  Culture vs. Climate

ü  Models of Safety Culture Maturity (e.g., Bradley Curve)

ü  Tools for Assessing Safety Culture (Surveys, Observations, Interviews)

ü  Interpreting Cultural Assessment Results

ü  Practical Session: Using a Safety Culture Assessment Tool to Evaluate a Hypothetical Scenario

 

Module 3: Visible Felt Leadership (VFL) and Managerial Influence

ü  Defining Visible Felt Leadership (VFL) in Safety

ü  Practical Ways to Demonstrate VFL (Walk-arounds, Safety Meetings)

ü  Influencing Safe Behavior Through Modeling and Coaching

ü  Active Listening and Empathetic Engagement

ü  Overcoming Barriers to VFL

ü  Practical Session: Developing a Personal VFL Plan for the Next 30 Days

 

Module 4: Human Factors, Risk Tolerance, and Error Management

ü  Introduction to Human Factors in Safety

ü  Understanding Human Error and Its Causes

ü  Organizational Contributions to Error

ü  Managing Risk Tolerance and Risk Perception

ü  Principles of Error Management and Resilience Engineering

ü  Practical Session: Analyzing a Case Study to Identify Human Factors Contributing to an Incident

 

Module 5: Fostering a Just Culture and Psychological Safety

ü  Defining Just Culture and Its Components

ü  Differentiating Between Human Error, At-Risk Behavior, and Reckless Behavior

ü  Implementing a Fair and Consistent Discipline Process

ü  The Concept of Psychological Safety in Safety Reporting

ü  Building Trust and Encouraging Open Communication

ü  Practical Session: Applying Just Culture Principles to a Hypothetical Safety Violation

 

Module 6: Effective Safety Communication and Engagement

ü  Crafting Clear and Compelling Safety Messages

ü  Communicating Safety Vision, Values, and Expectations

ü  Creating Channels for Upward and Downward Safety Communication

ü  Engaging Employees at All Levels in Safety Initiatives

ü  Leveraging Technology for Safety Communication

ü  Practical Session: Developing a Communication Strategy for a New Safety Initiative

 

Module 7: Leading Indicators and Advanced Safety Metrics

ü  Beyond Lagging Indicators: The Power of Leading Indicators

ü  Identifying Relevant Leading Indicators for Your Operations

ü  Data Collection and Analysis for Leading Indicators

ü  Visualizing and Communicating Safety Metrics

ü  Using Data to Drive Proactive Safety Decisions

ü  Practical Session: Identifying and Defining Leading Indicators for a Specific Operational Area

 

Module 8: Integrating Safety into Business Operations and Decision-Making

ü  Safety as an Integrated Business Function

ü  Incorporating Safety into Strategic Planning and Goal Setting

ü  Safety Considerations in Resource Allocation and Project Management

ü  Performance Reviews and Safety Accountabilities

ü  Leading Safety During Organizational Change

ü  Practical Session: Brainstorming Ways to Integrate Safety into Monthly Operations Reviews

 

Module 9: Driving Organizational Learning and Continuous Improvement

ü  The Concept of a Learning Organization for Safety

ü  Leveraging Incident Investigations for Systemic Learning

ü  Implementing Effective Corrective and Preventive Actions

ü  Benchmarking Safety Performance and Best Practices

ü  Fostering a Culture of Continuous Improvement

ü  Practical Session: Developing a Plan for Sharing Lessons Learned from an Incident Across the Organization

 

Module 10: Developing Your Personal Safety Leadership Action Plan

ü  Review of Key Learnings

ü  Self-Assessment of Leadership Strengths and Development Areas

ü  Creating SMART Goals for Safety Leadership

ü  Identifying Resources and Support for Implementation

ü  Peer Coaching and Feedback Session

ü  Practical Session: Developing a Comprehensive Personal Action Plan for Enhancing Safety Leadership

About Our Trainers

Our trainers are highly experienced safety executives, seasoned operations leaders, and organizational development specialists with a proven track record of transforming safety cultures in large and complex organizations. They possess deep expertise in safety leadership principles, human factors, and change management, having successfully implemented cultural transformation programs at the senior management level. Their insights are grounded in both academic rigor and extensive practical experience, ensuring participants receive strategic and actionable guidance from leaders in the field.

 

Quality Statement

Phoenix Training Center is committed to delivering high-quality, practical, and relevant training programs. Our courses are meticulously designed and regularly updated to reflect the latest industry trends and best practices. We strive to provide an engaging and supportive learning environment that empowers participants to achieve their professional goals.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. Contact us to discuss how we can create a bespoke training program for you. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202