Training Course on Quality and Safety in Healthcare and Healthcare Excellence

Course Outline

Module 1: The Foundations of Quality and Safety in Healthcare

ü  The IOM's six aims for quality healthcare

ü  Defining quality, safety, and patient-centered care

ü  The evolution of quality improvement in healthcare

ü  The role of accreditation bodies (e.g., JCI, CQC)

ü  Practical Session: Identifying and Prioritizing Quality Gaps in a Clinical Setting

Module 2: Patient Safety and Risk Management

ü  The chain of events leading to medical errors

ü  Proactive vs. reactive risk management

ü  The use of FMEA (Failure Mode and Effects Analysis)

ü  Developing a hospital-wide risk mitigation strategy

ü  Practical Session: Conducting a Risk Assessment for a Specific Clinical Procedure

Module 3: Root Cause Analysis and Error Prevention

ü  The purpose and process of Root Cause Analysis (RCA)

ü  Using the "5 Whys" and fishbone diagrams

ü  Implementing corrective and preventive actions (CAPA)

ü  Creating a blame-free reporting culture

ü  Practical Session: Performing a Root Cause Analysis on a Mock Adverse Event

Module 4: Quality Improvement Models and Methodologies

ü  The Plan-Do-Study-Act (PDSA) cycle

ü  An introduction to Lean and Six Sigma in healthcare

ü  Using statistical process control (SPC) charts

ü  The Model for Improvement

ü  Practical Session: Applying the PDSA Cycle to Improve Patient Flow

Module 5: Data Measurement and Analysis for Quality

ü  Defining and selecting key quality indicators

ü  Data collection and management best practices

ü  Analyzing and interpreting data using charts and graphs

ü  The role of dashboards in monitoring performance

ü  Practical Session: Creating a Dashboard to Track a Key Performance Indicator

Module 6: Leading a Culture of Safety

ü  The characteristics of a high-reliability organization

ü  The importance of leadership commitment

ü  Empowering staff to speak up about safety concerns

ü  Creating a just culture

ü  Practical Session: Developing a Strategy to Promote a Just Culture

Module 7: Teamwork and Communication

ü  The impact of poor communication on patient safety

ü  Strategies for effective handovers and SBAR communication

ü  The use of huddles and debriefs

ü  Building high-performing clinical teams

ü  Practical Session: A Team-Based Handoff Simulation

Module 8: Engaging Patients and Families

ü  The patient as a partner in quality and safety

ü  The role of patient advocates and councils

ü  Using patient feedback for improvement

ü  Communicating risks and benefits clearly to patients

ü  Practical Session: Role-Playing a Patient-Centered Communication Scenario

Module 9: The Role of Technology in Quality Improvement

ü  Using electronic health records (EHRs) for quality data

ü  The role of clinical decision support systems

ü  Implementing telemedicine for improved access and care

ü  Health information exchange and interoperability

ü  Practical Session: Using a Simulated EHR to Identify Quality Gaps

Module 10: Capstone Project: Designing a Quality Improvement Plan

ü  Participants will be given a real-world healthcare challenge

ü  Develop a comprehensive quality improvement plan, from problem analysis to proposed solution

ü  Present their plan and receive expert feedback

ü  Final review and certification

ü  Practical Session: Presenting a Comprehensive Quality Improvement Plan

About Our Trainers

Our trainers are seasoned healthcare professionals and certified quality improvement specialists with over 15 years of experience in leading patient safety and quality initiatives. They have held senior positions in hospitals and healthcare systems, bringing a wealth of practical knowledge and a deep understanding of the complexities of the industry. Their expertise ensures that the training is not just theoretical but grounded in real-world application.

Quality Statement

We are committed to delivering a superior training experience. Our quality and safety in healthcare courses feature a meticulously designed curriculum, expert instruction, and a hands-on approach to ensure you leave with tangible, applicable skills. Our commitment to quality ensures your professional development is an excellent investment.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202