Training Course on Executive Secretary & Administrative Assistant Skills

Course Description

To run a business efficiently a lot of effort goes behind the scenes at the office. There are multiple activities that need to be performed simultaneously to ensure coordination, cooperation, supervision, and control. Tasks such as greeting the guests, conducting meetings, scheduling appointments, preparing reports, managing databases, making presentations, and many more complex duties are performed routinely. These duties require the presence of dedication, confidentiality, administrative skills, and multi-tasking elements within the personnel. Companies appoint Executive Secretaries to execute these duties to support the daily functions of a business. The Executive Secretary works with high-ranking officials of the company and can be viewed as a connecting link between the Executive officials, operational level employees, and clients.

The Executive Secretary ensures the smooth sailing of the office functions through advanced organizational and administrative finesse. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions. Executives are officials entrusted with the enforcement of the most prominent tasks. In such scenarios, executives cannot spare time to perform support activities for these tasks. Thus, to ensure timely enactment of these duties and support functions, Executive Secretaries are appointed. This makes the role of an Executive Secretary very crucial as an incompetent Executive Secretary will disrupt the business and can do more harm than good.

What are the various personality traits that need to be developed? How to integrate organizing and planning skills needed to efficiently manage the executives packed calendar? How to research the industry specific information required by the executives to make better decisions? What are the effective ways of handling physical and electronic mail? How to develop and maintain an efficient filing system? How to prepare the agenda and minutes of the meeting? How to ensure coordination between executives and operatives? How to systematically perform routine tasks of making travel arrangements, taking phone calls, planning events, and scheduling appointments? How to maintain a work-life balance while managing time and stress? An Executive Secretary often struggles with these issues while discharging their duties.

They are required to be attentive, sharp, and well presentable always. The role requires focus, attention to detail, the ability to bear and work in pressured situations, and quick thinking for the personnel to be successful. An Executive Secretary is often at the crux of the decision-making process as Executives not only rely on them for performing the support functions but also expect them to provide the right counsel and guidance in matters of importance. More often than not, the Executive Secretary is the first person to enter a meeting room to go over last-minute prep and the last person to exit the meeting room after wrapping up the meeting. This allows them to develop perception and judgment often overlooked by others.

Phoenix Center for Policy, Research and Training has introduced this exclusive course to meet the training needs of an Executive Secretary. The Training Course on Executive Secretary & Administrative Assistant Skills aims to equip the participants with the fortitude needed to excel in the field. The best practices and latest trends of the business have been brought together to be imparted by the experts alongside experiential administrative knowledge.  The course will promote productivity in the office as trained secretaries and administrative assistants will have the capacity to eliminate disorder and disorganization prevalent in the fulfilment of the business functions. This training is a must for any participant looking to sharpen or discover essential office skills.

Course Objectives

Upon the successful completion of this Training Course on Executive Secretary & Administrative Assistant Skills, participants will be able to:

• Understand the entire spectrum of responsibilities that rests upon the Executive Secretary.
• Develop communication and interpersonal skills critical in their roles.
• Refine their personalities to attain the capability of performing well in high pressure situations as well as develop the capacity to become the associating link between the executives and clients.
• Develop and become tech-savvy professionals.

Training Methodology

Phoenix Center for Policy, Research and Training has developed this Training Course on Executive Secretary & Administrative Assistant Skills to be very practical, engaging concepts and the best practices in the industry. The course is designed to be highly collaborative, interactive, challenging and stimulating. It will be an instructor-led training and will be delivered using a balanced combination of lectures, presentations, and practical sessions, to ensure that participants learn end-to-end knowledge of DSS applications. It will also comprise of discussions, web-based tutorials, role plays, Management games, group work and exploration of relevant issues. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Executive Secretary & Administrative Assistant Skills is suitable for, but not limited to Executive Secretaries and Assistants, Office Secretary, Office Manager, Administrative Assistants, Front Office Managers, Entrepreneurs and Start-Up Founders and any other person whose work involves supporting Executives.