Training Course on Digital Banking and FinTech Innovation for Bank Product Managers

Course Outline

 

Module 1: The Digital Banking Revolution and FinTech Ecosystem

ü  Understanding the shift from traditional to digital banking

ü  Drivers of change: customer expectations, technology, competition

ü  Overview of the FinTech landscape: segments and key players

ü  Disruptive business models of Neo-banks and Challenger banks

ü  The evolving role of product managers in the digital era

ü  Practical Session: Analyzing the business models of successful challenger banks and their competitive advantages

Module 2: Customer-Centricity and Digital Product Design

ü  Design Thinking methodology for financial products

ü  User experience (UX) and user interface (UI) principles for digital banking

ü  Journey mapping and customer pain point identification

ü  Building empathetic digital products

ü  A/B testing and user feedback incorporation

ü  Practical Session: Conducting a mini-design sprint for a new digital banking feature

Module 3: Core Technologies Driving Digital Banking (APIs, Cloud, Mobile)

ü  Application Programming Interfaces (APIs) and their role in Open Banking

ü  Cloud computing infrastructure for scalability and agility

ü  Mobile-first strategies and app development considerations

ü  Cyber security and data protection in a digital environment

ü  Infrastructure modernization for digital transformation

ü  Practical Session: Exploring use cases of Open Banking APIs and their potential for new products

Module 4: Artificial Intelligence and Machine Learning in Banking

ü  Introduction to AI/ML concepts and their application in finance

ü  AI for personalized recommendations and customer service (chatbots)

ü  Fraud detection and risk management using AI

ü  Predictive analytics for lending and investment products

ü  Ethical considerations and bias in AI algorithms

ü  Practical Session: Discussing AI-powered solutions for common banking challenges

Module 5: Blockchain, Distributed Ledger Technology, and Cryptocurrencies

ü  Fundamentals of blockchain technology

ü  Use cases of DLT in banking: payments, trade finance, asset tokenization

ü  Understanding cryptocurrencies and their impact on traditional finance

ü  Central Bank Digital Currencies (CBDCs) and their implications

ü  Challenges and opportunities of blockchain adoption in banking

ü  Practical Session: Exploring potential applications of blockchain for a bank's product roadmap

Module 6: Data Analytics for Personalized Banking and Product Insights

ü  Collecting, storing, and analyzing customer data

ü  Big data analytics and its importance for product managers

ü  Personalization engines and hyper-segmented offerings

ü  Data-driven decision making for product iterations

ü  Regulatory aspects of data privacy and usage (e.g., GDPR, local equivalents)

ü  Practical Session: Identifying key data points for personalizing a digital lending product

Module 7: Regulatory Landscape and Compliance for Digital Products

ü  FinTech regulations and sandbox initiatives

ü  Anti-Money Laundering (AML) and Know Your Customer (KYC) in digital channels

ü  Consumer protection in the digital age

ü  Cross-border regulatory challenges for digital banks

ü  Building a compliance-by-design approach for new products

ü  Practical Session: Analyzing a regulatory sandbox success story and its lessons learned

Module 8: FinTech Partnerships, Open Banking, and Ecosystem Building

ü  Strategies for collaborating with FinTech startups

ü  Building a successful FinTech partnership framework

ü  The concept and implications of Open Banking

ü  Developing a platform strategy for banking services

ü  APIs as a foundation for ecosystem collaboration

ü  Practical Session: Brainstorming potential FinTech partners for specific banking product enhancements

Module 9: Agile Product Management and Innovation Frameworks

ü  Applying Agile and Scrum methodologies in banking product development

ü  Minimum Viable Product (MVP) development and iterative launches

ü  Building and managing cross-functional product teams

ü  Fostering a culture of innovation and experimentation

ü  Measuring success and iterating on digital products

ü  Practical Session: Facilitating a mock agile sprint planning session for a digital product

Module 10: Future Trends, Emerging Business Models, and Strategic Roadmapping

ü  Embedded finance and banking-as-a-service (BaaS)

ü  The rise of super-apps in financial services

ü  Sustainable finance and ESG considerations in digital products

ü  The future of payments and digital identity

ü  Developing a long-term digital banking product roadmap

ü  Practical Session: Creating a 3-5 year digital product roadmap for a hypothetical bank

About Our Trainers

The training will be delivered by a team of highly experienced digital banking strategists, FinTech entrepreneurs, and seasoned product management professionals. Our trainers possess deep industry knowledge, having successfully launched and managed innovative digital products within leading financial institutions and FinTech companies globally. They bring practical case studies, real-world challenges, and insights into the latest trends and technologies shaping the future of finance, ensuring a highly relevant and impactful learning experience.

Quality Statement

We are committed to delivering high-quality, practical, and relevant training programs that empower professionals to excel in their roles and contribute significantly to the success of their organizations. Our courses are continually updated to reflect the latest industry trends, regulatory changes, and best practices.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. Contact us to discuss how we can create a bespoke training program for you. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202