Course Description
This intensive five-day training program is specifically designed for bank operations managers who play a critical role in the first line of defense against financial crime. The course provides a comprehensive understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) principles, regulatory expectations, and their practical implementation within banking operations. Participants will gain the knowledge and skills necessary to identify, manage, and mitigate AML/KYC risks, ensuring operational efficiency while maintaining strict compliance with global and local anti-financial crime regulations.
The curriculum covers a broad range of essential topics, including the global AML/CFT framework, money laundering typologies, customer due diligence (CDD) and enhanced due diligence (EDD), sanctions screening, suspicious activity monitoring and reporting, record-keeping requirements, the role of technology in AML operations (RegTech), and building a strong culture of compliance. Each module is tailored to provide operations managers with actionable strategies to integrate AML/KYC best practices into their daily workflows, reduce operational bottlenecks, and safeguard their institution's integrity and reputation.
Course Objectives
Upon the successful completion of this Training Course on Anti-Money Laundering (AML) and KYC for Bank Operations Managers, participants will be able to:
ü Understand the fundamental principles and global context of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF).
ü Identify common money laundering and terrorism financing typologies relevant to banking operations.
ü Implement robust Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.
ü Conduct effective Enhanced Due Diligence (EDD) for high-risk customers and transactions.
ü Understand sanctions screening processes and managing alerts.
ü Recognize and report suspicious activities effectively.
ü Ensure accurate and compliant record-keeping for AML/KYC purposes.
ü Leverage technology and data analytics to enhance AML operations.
ü Develop strategies to integrate AML/KYC requirements seamlessly into operational workflows.
ü Foster a strong culture of compliance and ethical conduct within their operational teams.
Training Methodology
The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.
Who Should Attend?
This Training Course on Anti-Money Laundering (AML) and KYC for Bank Operations Managers would be suitable for, but not limited to:
ü Bank Operations Managers
ü Branch Managers
ü Head of Back Office Operations
ü Customer Service Managers
ü Onboarding Managers
ü Risk Operations Managers
ü Compliance Support Staff
ü Any operational staff with AML/KYC responsibilities
Personal Benefits
ü Enhanced expertise in a critical and highly regulated area of banking.
ü Improved ability to identify and mitigate financial crime risks.
ü Stronger understanding of operational best practices for AML/KYC.
ü Increased confidence in managing compliance-related operational challenges.
ü Better career prospects in financial crime prevention and operational management.
ü Expanded professional network among banking operations and compliance peers.
Organizational Benefits
ü Reduced risk of regulatory penalties, fines, and reputational damage.
ü More efficient and effective AML/KYC operational processes.
ü Enhanced ability to detect and prevent financial crime.
ü Improved customer onboarding and monitoring workflows.
ü Stronger collaboration between operations and compliance departments.
ü Development of a highly skilled and compliant operational workforce.
Course Duration: 5 Days
Training Fee
ü Physical Training: USD 1,300
ü Online / Virtual Training: USD 1,000
Course Outline
Module 1: The Global AML/CFT Framework and Role of Operations
ü Introduction to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)
ü Global bodies and their recommendations: FATF, Basel Committee
ü Local AML/CFT laws and regulations relevant to banking
ü The "Three Lines of Defense" model and the role of operations
ü Consequences of non-compliance for banks and individuals
ü Practical Session: Analyzing a recent regulatory fine imposed for AML/KYC failures and discussing operational lessons
Module 2: Money Laundering and Terrorism Financing Typologies
ü Stages of money laundering: Placement, Layering, Integration
ü Common money laundering methods in banking (e.g., smurfing, shell companies)
ü Terrorist financing vs. money laundering: key distinctions
ü Indicators of potential illicit activity across various banking products
ü Evolving typologies and emerging threats
ü Practical Session: Identifying money laundering red flags in customer account activities
Module 3: Know Your Customer (KYC) and Customer Due Diligence (CDD) in Practice
ü Core principles of KYC and CDD
ü Customer identification and verification processes for individuals and entities
ü Beneficial ownership identification and verification
ü Source of funds and source of wealth considerations
ü Risk-based approach to CDD
ü Practical Session: Performing a mock KYC onboarding process for different customer types (individual, corporate)
Module 4: Enhanced Due Diligence (EDD) for High-Risk Customers
ü Criteria for identifying high-risk customers
ü Politically Exposed Persons (PEPs): definition, risk assessment, ongoing monitoring
ü Customers from high-risk jurisdictions and industries
ü Procedures for conducting EDD and documenting findings
ü Ongoing monitoring of high-risk relationships
ü Practical Session: Developing an EDD checklist for a complex corporate client
Module 5: Sanctions Screening and Watchlist Management
ü Understanding international sanctions regimes (e.g., OFAC, UN, EU)
ü Types of sanctions: targeted, comprehensive
ü Sanctions screening processes: real-time vs. batch screening
ü Managing false positives and true hits
ü Integrating sanctions screening into operational workflows
ü Practical Session: Reviewing sanctions alerts and determining appropriate actions
Module 6: Transaction Monitoring and Suspicious Activity Reporting (SAR)
ü Principles of effective transaction monitoring
ü Rule-based vs. behavioral-based monitoring systems
ü Identifying suspicious transaction patterns
ü The process of investigating suspicious alerts
ü Preparing and filing Suspicious Activity Reports (SARs)/Suspicious Transaction Reports (STRs)
ü Practical Session: Analyzing transaction data to identify suspicious patterns and justifying a SAR filing
Module 7: Record-Keeping, Data Management, and Audit Trails
ü Regulatory requirements for AML/KYC record-keeping
ü Importance of data quality and integrity in AML operations
ü Managing customer information and transaction data securely
ü Creating robust audit trails for compliance activities
ü Data retention policies and procedures
ü Practical Session: Discussing best practices for maintaining AML/KYC records in a digital environment
Module 8: Technology in AML Operations (RegTech and FinTech)
ü Overview of RegTech solutions for AML/KYC
ü Leveraging Artificial Intelligence (AI) and Machine Learning (ML) in compliance
ü Automation of KYC onboarding and monitoring processes
ü Robotic Process Automation (RPA) for AML tasks
ü Challenges and benefits of adopting new AML technologies
ü Practical Session: Exploring common AML software functionalities and their impact on operations
Module 9: Building an AML/KYC Compliant Operational Culture
ü The importance of "tone from the top" in fostering compliance
ü Developing effective AML/KYC training programs for operational staff
ü Roles and responsibilities of operational managers in AML/KYC
ü Encouraging internal reporting of suspicious activities
ü Performance metrics and incentives for compliance
ü Practical Session: Designing a short AML awareness module for frontline staff
Module 10: Best Practices, Challenges, and Future Trends in AML Operations
ü Case studies of successful AML operational enhancements
ü Current challenges: remote onboarding, cryptocurrency risks, trade-based money laundering
ü Emerging trends in AML/KYC: digital identity, shared KYC utilities
ü Collaboration between operations, compliance, and technology teams
ü Preparing for future regulatory changes and technological advancements
ü Practical Session: Brainstorming solutions for current AML operational challenges faced by banks
About the Trainers
The training will be delivered by a team of highly experienced AML and financial crime prevention specialists, including former Chief Operations Officers with strong AML oversight, compliance heads, and RegTech experts.
Our trainers possess extensive practical experience in implementing and managing AML/KYC programs within diverse banking environments, bringing real-world scenarios and actionable strategies to the classroom. Their expertise ensures that participants gain practical skills and a deep understanding of operationalizing AML compliance effectively.
Quality Assurance
We are committed to delivering high-quality, practical, and relevant training programs that empower professionals to excel in their roles and contribute significantly to the success of their organizations. Our courses are continually updated to reflect the latest industry trends, regulatory changes, and best practices.
Admission Criteria
ü Participants should be reasonably proficient in English.
ü Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.
Terms and Conditions
Booking for Training
Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.
Or call us on +254720272325 / +254737566961
Payment Options
We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:
Cancellation Policy
Tailor Made Courses
This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com
Accommodation and Airport Transfer
Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961
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Phoenix Training Center
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