Training Course on Accident Investigation and Root Cause Analysis for Safety Investigators

Course Outline

Module 1: Introduction to Accident Investigation and the Investigation Process

ü  Why Investigate Accidents? (Learning, Prevention, Compliance)

ü  Types of Incidents (Accident, Near Miss, Property Damage)

ü  The Accident Causation Model (e.g., Heinrich, Swiss Cheese)

ü  Overview of the Investigation Process (Phases)

ü  Goals and Objectives of an Investigation

ü  Practical Session: Discussing the Purpose and Scope of an Accident Investigation for a Sample Scenario

 

Module 2: Incident Response and Scene Management

ü  Immediate Actions Post-Incident

ü  Securing the Incident Scene

ü  Controlling Hazards and Ensuring Safety of Investigators

ü  Establishing an Investigation Team and Roles

ü  Initial Notifications and Regulatory Requirements

ü  Practical Session: Developing an Initial Response Checklist for a Workplace Incident

 

Module 3: Evidence Collection and Preservation

ü  Types of Evidence (Physical, Documentary, Human)

ü  Techniques for Collecting Physical Evidence (Photography, Sketching, Sampling)

ü  Document Review and Analysis

ü  Chain of Custody and Evidence Integrity

ü  Utilizing Technology in Evidence Collection

ü  Practical Session: Practicing Scene Sketching and Photo Documentation at a Simulated Incident Scene

 

Module 4: Interviewing Techniques for Investigations

ü  Planning the Interview Process

ü  Building Rapport and Trust

ü  Open-Ended Questions and Active Listening

ü  Dealing with Difficult Interviewees and Bias

ü  Documenting Interview Information

ü  Practical Session: Role-Playing a Witness Interview for a Simulated Incident

 

Module 5: Introduction to Root Cause Analysis (RCA)

ü  What is Root Cause Analysis (RCA)?

ü  Why is RCA Essential for Prevention?

ü  Different Levels of Causation (Direct, Indirect, Root Causes)

ü  Principles of Effective RCA

ü  Selecting the Right RCA Tool for the Incident

ü  Practical Session: Differentiating Between Direct, Indirect, and Root Causes in Simple Scenarios

 

Module 6: Common RCA Tools: 5 Whys and Fishbone Diagram

ü  Applying the 5 Whys Technique for Simple Incidents

ü  Constructing a Fishbone (Ishikawa) Diagram for Categorizing Causes

ü  Advantages and Limitations of These Tools

ü  Group Brainstorming for Cause Identification

ü  Practice Scenarios for 5 Whys and Fishbone

ü  Practical Session: Using 5 Whys and Fishbone to Analyze a Provided Incident Description

 

Module 7: Advanced RCA Tools: Fault Tree Analysis and Event Tree Analysis

ü  Introduction to Fault Tree Analysis (FTA) for Deductive Logic

ü  Building and Interpreting Fault Trees

ü  Introduction to Event Tree Analysis (ETA) for Inductive Logic

ü  Applying FTA and ETA to Complex Scenarios

ü  Software Tools for Advanced RCA (Conceptual)

ü  Practical Session: Developing a Basic Fault Tree for a Specific System Failure

 

Module 8: Human Factors in Accident Causation

ü  Understanding Human Error and Performance

ü  Cognitive Biases and Decision-Making in Accidents

ü  Organizational and Systemic Factors Influencing Human Behavior

ü  Design of Controls and Interfaces to Reduce Error

ü  Applying Human Factors Principles in RCA

ü  Practical Session: Identifying Human Factor Contributions to a Complex Accident Case Study

 

Module 9: Developing Effective Corrective Actions and Reporting

ü  Characteristics of Effective Corrective and Preventive Actions (CAPAs)

ü  SMART Action Planning (Specific, Measurable, Achievable, Relevant, Time-bound)

ü  Prioritizing Actions and Resource Allocation

ü  Writing Clear and Concise Investigation Reports

ü  Presenting Findings and Recommendations to Management

ü  Practical Session: Developing CAPAs for Identified Root Causes from a Case Study

 

Module 10: Legal, Ethical, and Management Aspects of Investigations

ü  Legal Obligations for Accident Reporting (e.g., OSHA, local regulations)

ü  Confidentiality and Privilege in Investigations

ü  Ethical Considerations for Investigators

ü  Management's Role in Supporting Investigations and Implementing CAPAs

ü  Continuous Improvement of the Investigation Process

ü  Practical Session: Discussing Ethical Dilemmas in Accident Investigations

About Our Trainers

Our trainers are highly experienced Safety Investigators, Certified Safety Professionals (CSP), and industry veterans with extensive practical experience in leading complex accident investigations and implementing advanced root cause analysis across diverse sectors. They have a proven track record of uncovering systemic issues and driving significant safety improvements. Their expertise combines a strong understanding of investigation methodologies, human factors, and legal compliance with real-world application, ensuring participants gain actionable strategies from leaders in the field.

 

Quality Statement

Phoenix Training Center is committed to delivering high-quality, practical, and relevant training programs. Our courses are meticulously designed and regularly updated to reflect the latest industry trends and best practices. We strive to provide an engaging and supportive learning environment that empowers participants to achieve their professional goals.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202