Professional Masterclass in Conflict Resolution and Peacebuilding for Humanitarian Leaders and Displaced Communities

Course Outline

Module 1: Foundations of Conflict and Peacebuilding

ü  Defining conflict, violence, and peace.

ü  Analyzing the causes and drivers of conflict.

ü  The conflict cycle and intervention points.

ü  Exploring different approaches to conflict resolution.

ü  Practical Session: Conflict mapping and analysis exercise.

Module 2: The Humanitarian Context and Displaced Communities

ü  Understanding the unique challenges faced by displaced communities.

ü  The role of identity, land, and resources in conflict.

ü  Addressing historical grievances and power imbalances.

ü  The legal and ethical frameworks for humanitarian response.

ü  Practical Session: A case study on inter-group conflict in a refugee camp.

Module 3: Communication and Negotiation for De-escalation

ü  Active listening and empathetic communication.

ü  Non-violent communication techniques.

ü  Principles of effective negotiation in high-stakes situations.

ü  Strategies for de-escalating tense conversations.

ü  Practical Session: Role-play exercise on negotiating access to resources.

Module 4: Mediation and Dialogue Facilitation

ü  The role and responsibilities of a mediator.

ü  Structuring and facilitating a mediation process.

ü  Managing emotions and ensuring safety in dialogue sessions.

ü  Techniques for finding common ground and building consensus.

ü  Practical Session: Mock mediation session between two disputing parties.

Module 5: Designing a Conflict Resolution Training for Leaders

ü  Needs assessment for training programs.

ü  Developing curriculum for conflict resolution training for leaders.

ü  Creating effective and engaging training activities.

ü  Evaluating the impact of a training program.

ü  Practical Session: Participants co-design a mini-training module.

Module 6: Trauma-Informed Approaches to Conflict

ü  Understanding the psychological impact of displacement and conflict.

ü  Recognizing signs of trauma and vicarious trauma.

ü  Integrating trauma-sensitive practices into conflict resolution work.

ü  Self-care for mediators and aid workers.

ü  Practical Session: Role-playing a conversation with a traumatized individual.

Module 7: Gender, Culture, and Power Dynamics in Conflict

ü  Analyzing gender roles and power in conflict.

ü  Culturally-sensitive mediation practices.

ü  Addressing structural inequalities and discrimination.

ü  Building inclusive and equitable peace processes.

ü  Practical Session: A group discussion on cultural competency challenges.

Module 8: Restorative Justice and Reconciliation

ü  Introduction to restorative justice principles.

ü  Facilitating community-based healing and reconciliation.

ü  Addressing accountability and forgiveness.

ü  The role of traditional and local peace mechanisms.

ü  Practical Session: A restorative justice circle simulation.

Module 9: Leadership for Peacebuilding

ü  The qualities of an effective peacebuilding leader.

ü  Building multi-stakeholder partnerships for peace.

ü  Advocacy and policy change for displaced communities.

ü  Ethical considerations for humanitarian leaders.

ü  Practical Session: A leadership scenario exercise.

Module 10: Developing a Personal Peacebuilding Action Plan

ü  Reflecting on lessons learned and personal growth.

ü  Creating a personalized plan for applying skills in the field.

ü  Identifying opportunities for continued professional development.

ü  Networking and building a support community.

ü  Practical Session: Peer review and feedback on action plans.

About Our Trainers

Our courses are led by seasoned professionals with extensive on-the-ground experience in conflict zones across Africa and the Middle East. They are not just academics, but practitioners who have successfully managed complex humanitarian operations and facilitated peace dialogues in some of the most challenging environments.

Quality Statement

Phoenix Training Center is committed to providing high-quality, impactful, and relevant training. Our curriculum is continually updated to reflect current global challenges and best practices, ensuring that our participants receive the most effective and actionable education possible. We are dedicated to building a community of skilled and ethical leaders who can drive positive change.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202