Masterclass in Business Process Analysis and Performance Optimization

Course Outline

 

Module 1: Introduction to Business Process Analysis

ü  Definition and importance of Business Process Analysis (BPA)

ü  The role of BPA in organizational strategy

ü  Key concepts: processes, activities, tasks, and workflows

ü  Benefits of effective process analysis

ü  Introduction to the BPA lifecycle

ü  Practical Session: Identifying and Defining a Core Business Process

 

Module 2: Process Discovery and Documentation

ü  Techniques for process discovery (interviews, workshops, observation)

ü  Gathering process information and requirements

ü  Documenting current state processes ("As-Is")

ü  Identifying stakeholders and their roles

ü  Challenges in process discovery

ü  Practical Session: Conducting a Stakeholder Interview for Process Discovery

 

Module 3: Process Modeling and Notation

ü  Purpose and benefits of process modeling

ü  Introduction to common modeling notations (e.g., BPMN)

ü  Creating basic process maps and flowcharts

ü  Using swimlanes to illustrate responsibilities

ü  Best practices for clear and accurate modeling

ü  Practical Session: Modeling a Simple Business Process using BPMN

 

Module 4: Process Analysis Techniques

ü  Identifying process inefficiencies and bottlenecks

ü  Value Stream Mapping for waste identification

ü  Root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram)

ü  Process cycle time analysis

ü  Cost-benefit analysis for process improvements

ü  Practical Session: Applying Root Cause Analysis to a Case Study

 

Module 5: Process Improvement Methodologies

ü  Introduction to Lean principles for process optimization

ü  Overview of Six Sigma methodology

ü  Agile approaches to process improvement

ü  Reengineering vs. incremental improvement

ü  Selecting the right methodology for the challenge

ü  Practical Session: Brainstorming Lean Improvements for a Given Process

 

Module 6: Data Collection and Performance Measurement

ü  Defining Key Performance Indicators (KPIs) for processes

ü  Methods for collecting process data

ü  Analyzing quantitative and qualitative process data

ü  Benchmarking process performance

ü  Creating process dashboards and reports

ü  Practical Session: Developing KPIs for a Specific Process and Identifying Data Sources

 

Module 7: Process Automation and Technology

ü  Role of technology in process improvement

ü  Robotic Process Automation (RPA) overview

ü  Business Process Management (BPM) software

ü  Enterprise Resource Planning (ERP) systems and processes

ü  Considerations for selecting automation tools

ü  Practical Session: Exploring a Simple RPA Use Case

 

Module 8: Implementing Process Change

ü  Developing future state processes ("To-Be")

ü  Strategies for managing change effectively

ü  Overcoming resistance to change

ü  Communication plans for process implementation

ü  Training and user adoption strategies

ü  Practical Session: Creating a Basic Change Management Plan for a Process Rollout

 

Module 9: Process Monitoring and Control

ü  Establishing process control mechanisms

ü  Continuous monitoring of process performance

ü  Auditing and compliance in process management

ü  Feedback loops for ongoing improvement

ü  The concept of process ownership

ü  Practical Session: Designing a Process Monitoring Dashboard

 

Module 10: Leading Process Improvement Initiatives

ü  Project management principles for BPA projects

ü  Building a strong process improvement team

ü  Stakeholder engagement and management

ü  Presenting findings and recommendations to leadership

ü  Sustaining process improvements over time

ü  Practical Session: Developing a Pitch for a Proposed Process Improvement Project

About Our Trainers

Our trainers are seasoned experts in Business Process Analysis Training, with extensive experience in diverse industries. They bring a wealth of practical knowledge, having successfully led numerous process improvement initiatives for leading organizations. Our faculty includes certified business analysts, Lean Six Sigma Black Belts, and experienced consultants who are passionate about sharing their insights. They utilize real-world examples and interactive approaches to ensure an engaging and highly effective learning experience.

 

Quality Statement

 

At Phoenix Training Center, we are dedicated to delivering top-tier Business Process Analysis Training Courses that empower professionals to drive tangible improvements within their organizations. Our curriculum is meticulously designed and regularly updated to reflect the latest methodologies, tools, and industry best practices. We are committed to providing a hands-on, practical learning environment that ensures participants acquire immediately applicable skills and achieve measurable outcomes.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. Contact us to discuss how we can create a bespoke training program for you. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

 

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202