ISO 9001:2015 Lead Implementer Training for Quality Management Professionals

Course Outline

Module 1: Introduction to ISO 9001 and the QMS Framework

ü  Introduction to quality management principles

ü  Understanding the structure of ISO 9001:2015

ü  The Plan-Do-Check-Act (PDCA) cycle

ü  Core concepts of a Quality Management System

ü  Practical Session: QMS concept mapping exercise

Module 2: The Leadership Role and Context of the Organization

ü  Understanding the organization's context

ü  Analyzing internal and external issues

ü  Defining the scope of the QMS

ü  Leadership commitment and roles

ü  Practical Session: Conducting a stakeholder analysis and SWOT analysis

Module 3: Planning the QMS Implementation

ü  Risk-based thinking and opportunity management

ü  Setting quality objectives and plans

ü  Defining roles, responsibilities, and authorities

ü  Communication and awareness strategies

ü  Practical Session: Developing a QMS implementation plan

Module 4: Support Processes and Resource Management

ü  Managing resources: people, infrastructure, and environment

ü  Competence and awareness training

ü  Control of documented information

ü  Documenting the QMS

ü  Practical Session: Creating a document control procedure

Module 5: Operational Planning and Control

ü  Requirements for products and services

ü  Design and development controls

ü  Control of externally provided processes, products, and services

ü  Production and service provision

ü  Practical Session: Creating a process flow chart for a key operational process

Module 6: Performance Evaluation and Monitoring

ü  Monitoring, measurement, analysis, and evaluation

ü  Internal audit program management

ü  Management review

ü  Analyzing customer satisfaction

ü  Practical Session: Developing a plan for an internal audit

Module 7: Improvement and Corrective Actions

ü  Nonconformity and corrective action

ü  Continual improvement

ü  Data analysis for improvement

ü  Preventive actions and risk management

ü  Practical Session: Root cause analysis workshop using a nonconformity example

Module 8: The Role of the Lead Implementer

ü  Leading the implementation team

ü  Change management and resistance

ü  Communication strategies for QMS

ü  Project management for QMS implementation

ü  Practical Session: Role-playing a scenario with team members

Module 9: Audit Management and Preparation for Certification

ü  Internal audit principles and practice

ü  Conducting an internal audit

ü  Preparing for the certification audit

ü  Selecting and working with a certification body

ü  Practical Session: Simulating a stage 1 and stage 2 certification audit

Module 10: Case Study and Project Management

ü  Comprehensive case study analysis

ü  Developing a complete QMS implementation plan for a hypothetical organization

ü  Presentation of implementation plans

ü  Review of best practices and common challenges

ü  Practical Session: Final project presentation and peer review

About Our Trainers

Our trainers are seasoned professionals with extensive experience in implementing and auditing management systems across various industries. They hold relevant certifications, including ISO 9001 Lead Implementer and Lead Auditor, and bring a wealth of real-world knowledge and practical insights to the training. Their expertise ensures that the course material is not only theoretical but also grounded in practical application, preparing you for the challenges of leading an implementation project.

Quality Statement

Phoenix Training Center is committed to delivering high-quality training that meets and exceeds international standards. Our courses are meticulously designed, regularly updated, and delivered by expert trainers to ensure you receive the most current and relevant knowledge. We are dedicated to your professional growth and success.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202