Foundations in Banking Operations Training Course

Course Outline

Module 1: Introduction to Banking and Financial Systems

ü  The role of banks in the economy

ü  Types of financial institutions

ü  The organizational structure of a bank

ü  Key banking stakeholders and their functions

ü  Practical Session: Analyzing a bank's annual report

Module 2: Core Banking Products and Services

ü  Types of accounts: savings, current, and fixed deposits

ü  Lending products: personal, business, and mortgage loans

ü  Treasury and foreign exchange operations

ü  Wealth management and investment services

ü  Practical Session: Simulating the account opening process

Module 3: The Banking Customer Lifecycle

ü  Onboarding and Know Your Customer (KYC) procedures

ü  Customer relationship management (CRM)

ü  Handling customer inquiries and complaints

ü  Offboarding and account closure processes

ü  Practical Session: Role-playing a complex customer service scenario

Module 4: Payment and Clearing Systems

ü  Understanding different payment methods (e.g., checks, wire transfers)

ü  The clearing and settlement process

ü  Automated Clearing House (ACH) and real-time payments

ü  International payments and SWIFT

ü  Practical Session: A walkthrough of a wire transfer process from initiation to settlement

Module 5: Operational Risk Management

ü  Identifying common operational risks in a bank

ü  Best practices for risk mitigation and control

ü  The importance of internal controls

ü  Business continuity planning

ü  Practical Session: Developing a risk register for a new banking product

Module 6: Regulatory Compliance and Anti-Money Laundering

ü  Overview of banking regulations

ü  The role of compliance officers

ü  Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF)

ü  Sanctions screening and reporting

ü  Practical Session: Reviewing a Suspicious Activity Report (SAR) case study

Module 7: Digital Banking and FinTech

ü  Mobile and internet banking platforms

ü  The rise of FinTech and its impact on traditional banking

ü  Digital payment innovations

ü  Cybersecurity fundamentals in banking

ü  Practical Session: Exploring the features of a modern digital banking app

Module 8: Back-Office Operations and Reconciliation

ü  The importance of accurate record-keeping

ü  Account reconciliation processes

ü  Managing inter-branch and interbank transactions

ü  End-of-day and end-of-month reporting

ü  Practical Session: Performing a mock daily cash reconciliation

Module 9: Fraud Prevention and Security

ü  Common types of banking fraud (e.g., identity theft, check fraud)

ü  Tools and techniques for fraud detection

ü  Enhancing physical and digital security measures

ü  Educating customers on security awareness

ü  Practical Session: Analyzing a case of banking fraud and identifying prevention strategies

Module 10: Customer Service and Relationship Management

ü  The role of a bank in building customer trust

ü  Delivering exceptional service at every touchpoint

ü  Effective communication skills for bankers

ü  Strategies for retaining and growing the customer base

ü  Practical Session: Group presentation on a customer retention strategy

About Our Trainers

Our trainers are seasoned banking professionals with extensive experience in various departments, including operations, risk, compliance, and retail banking. They bring a wealth of practical knowledge and real-world insights, having worked in both local and international financial institutions for over a decade.

Quality Statement

We are committed to providing the highest quality bank operations training courses. Our curriculum for the banking operations training course is continuously updated to reflect the latest industry trends, regulations, and technological advancements. We maintain small class sizes to ensure a personalized and highly interactive learning environment.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique ESG challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this ESG Risk Management Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202