Module 1: The Role of a Facilitator in Learning and Development

·       Defining facilitation: Beyond training and presenting

·       The core responsibilities and mindset of an effective facilitator

·       Key qualities of a masterful facilitator

·       Differentiating facilitation from other roles (e.g., trainer, coach, leader)

·       The impact of effective facilitation on learning outcomes

·       Practical session: Self-Reflection: My Current Facilitation Strengths and Areas for Growth

Module 2: Understanding Group Dynamics and Adult Learning Principles

·       Stages of group development and how they impact facilitation

·       Recognizing and leveraging group energy and synergy

·       Applying adult learning principles (Andragogy) to facilitation

·       Creating a psychologically safe and inclusive learning environment

·       Managing expectations and setting ground rules

·       Practical session: Analyzing Group Dynamics in a Given Scenario

Module 3: Designing Engaging Facilitated Sessions

·       Structuring a session for maximum engagement and flow

·       Crafting compelling openers and effective closers

·       Integrating diverse activities and exercises

·       Designing for active participation and collaboration

·       Managing time and pacing effectively

·       Practical session: Designing an Agenda for a 60-Minute Facilitated Session

Module 4: Mastering Communication and Active Listening

·       Verbal and non-verbal communication in facilitation

·       The power of active and empathetic listening

·       Paraphrasing, summarizing, and reflecting for clarity

·       Building rapport and trust with participants

·       Communicating complex ideas clearly and concisely

·       Practical session: Paired Practice: Advanced Active Listening Techniques

Module 5: Powerful Questioning and Elicitation Techniques

·       Types of questions: Open-ended, probing, hypothetical

·       Framing questions to stimulate critical thinking and discussion

·       Eliciting insights and drawing out quiet participants

·       Using questions to re-direct and manage tangents

·       The art of silence in facilitation

·       Practical session: Facilitating a Discussion Using Only Open-Ended Questions

Module 6: Managing Group Participation and Dynamics

·       Strategies for encouraging full participation

·       Dealing with dominant or disruptive individuals

·       Engaging quiet or reluctant participants

·       Managing conflict and disagreement constructively

·       Facilitating consensus and decision-making

·       Practical session: Role-Playing Managing Challenging Participant Behaviors

Module 7: Handling Challenging Situations and Difficult Participants

·       Recognizing and addressing various types of resistance

·       Techniques for de-escalating tension and emotional outbursts

·       Managing group conflicts and facilitating resolution

·       Responding to challenging questions and pushback

·       Maintaining composure under pressure

·       Practical session: Scenario-Based Practice: Handling a Difficult Facilitation Moment

Module 8: Providing Constructive Feedback and Coaching

·       Principles of effective feedback in a facilitated setting

·       Providing immediate and actionable feedback to participants

·       Coaching techniques for individual and group growth

·       Balancing positive reinforcement and areas for improvement

·       Creating a feedback-rich learning environment

·       Practical session: Giving and Receiving Feedback on a Short Facilitation Segment

Module 9: Virtual Facilitation Skills

·       Adapting facilitation techniques for online environments

·       Leveraging virtual tools effectively (e.g., breakout rooms, polls, whiteboards)

·       Engaging participants in a virtual setting

·       Managing technical issues and distractions

·       Building connection and rapport in remote teams

·       Practical session: Facilitating an Interactive Activity on a Virtual Platform

Module 10: Evaluating and Improving Facilitation Effectiveness

·       Methods for evaluating facilitation performance

·       Collecting feedback from participants and stakeholders

·       Self-reflection and peer review for continuous improvement

·       Developing a personal facilitation growth plan

·       Staying current with facilitation trends and best practices

·       Practical session: Developing a Personal Facilitation Improvement Plan

Requirements:

·       Participants should be reasonably proficient in English.

·       Applicants must live up to Phoenix Training Center admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free

2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.

3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.

4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254725012095 / +254724452588

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Armstrong Global Training & Development Center Limited should be paid in advance, 5 days to the training.

2. Invoice: We can send a bill directly to you or your company.

3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

2. Participants may cancel attendance 14 days or more prior to the training commencement date.

3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254725012095 / +254724452588 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254725012095 / +254724452588