Effective Leadership and Management Development Training Program

Course Outline

Module 1: The Fundamentals of Leadership

ü  Defining leadership vs. management

ü  Exploring different leadership styles

ü  The qualities of an effective leader

ü  The importance of vision and purpose

ü  Practical Session: Leadership self-assessment and vision-setting exercise

Module 2: Communication and Influence

ü  Mastering verbal and non-verbal communication

ü  The art of active listening

ü  Persuasion and influence skills

ü  Delivering effective feedback

ü  Practical Session: Role-playing difficult conversations

Module 3: Emotional Intelligence and Self-Awareness

ü  Understanding emotional intelligence (EQ)

ü  Developing self-awareness and self-regulation

ü  Recognizing and managing emotions in others

ü  Empathy as a leadership tool

ü  Practical Session: EQ assessment and reflection workshop

Module 4: Team Building and Motivation

ü  Building trust and psychological safety

ü  Fostering collaboration and teamwork

ü  Motivating individuals and teams

ü  The role of recognition and rewards

ü  Practical Session: Team cohesion and trust-building exercise

Module 5: Conflict Resolution and Negotiation

ü  Identifying the sources of conflict

ü  Strategies for resolving workplace conflicts

ü  Negotiation skills for leaders

ü  Mediating team disputes

ü  Practical Session: Conflict resolution role-play

Module 6: Effective Management Skills

ü  Delegation and empowerment

ü  Time management and prioritization

ü  The principles of project management

ü  Problem-solving techniques

ü  Practical Session: Delegation scenario and planning exercise

Module 7: Performance Management

ü  Setting clear goals and expectations

ü  Conducting effective performance reviews

ü  Coaching and mentoring for development

ü  Managing underperformance

ü  Practical Session: Developing a performance improvement plan

Module 8: Strategic Thinking and Decision Making

ü  Understanding the big picture

ü  Strategic planning for teams

ü  Data-driven decision making

ü  Analyzing risks and opportunities

ü  Practical Session: Strategic planning case study

Module 9: Leading Change

·         Understanding the change process

·         Communicating change effectively

·         Overcoming resistance to change

·         The leader's role in a changing environment

·         Practical Session: Change management simulation

Module 10: Creating a Personal Leadership Development Plan

ü  Reflecting on learning and growth

ü  Identifying personal strengths and areas for development

ü  Setting long-term leadership goals

ü  Action planning for future growth

ü  Practical Session: One-on-one coaching to finalize personal development plans

About Our Trainers

Our trainers are highly experienced professionals with a proven track record in leadership development programs and management training. They are certified coaches and facilitators who bring a wealth of practical, real-world experience from various industries. Their expertise ensures that each management training seminar is engaging, relevant, and directly applicable to your professional life.

Quality Statement

Phoenix Training Center is dedicated to providing superior leadership and management training programs. Our commitment to excellence in the leadership and management skills training, means we deliver a curriculum that is both comprehensive and practical, designed to produce tangible results for our participants and their organizations. We strive to be your partner in professional and organizational growth.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives. We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202