✨ Executive Presence Masterclass: Bespoke Etiquette Training for Senior Executives

Module 1: Foundational Executive Presence and Professional Demeanor

ü  Defining and Cultivating Executive Presence

ü  Mastering Body Language and Non-Verbal Communication

ü  Confident Introductions and Handshake Protocols

ü  Punctuality and Respect for Others' Time

ü  Managing Personal Space and Workplace Distractions

ü  Practical Session: Video-Recorded Self-Assessment and Feedback on Entrance and Introduction

Module 2: The Art of Professional Dress and Image Management

ü  Dressing for Success: Corporate, Business Casual, and Event Wear

ü  Understanding Industry-Specific Dress Codes

ü  Grooming and Personal Hygiene Standards

ü  Accessories and Detailing in Professional Attire

ü  Image Management as a Strategic Tool

ü  Practical Session: Personalized Attire Review and Consultation

Module 3: Mastering Global Business and Dining Etiquette

ü  Place Setting Navigation and Utensil Usage (Continental vs. American Styles)

ü  Hosting and Toasting Protocols

ü  Dealing with Difficult Foods and Accidents

ü  Seating Arrangements and Conversation Flow at Formal Tables

ü  International Beverage and Wine Etiquette

ü  Practical Session: Formal Dining Tutorial (On-site or Simulated Lunch/Dinner)

Module 4: High-Impact Social and Networking Protocols

ü  The Art of Conversation: Initiating, Sustaining, and Exiting

ü  Mastering the 'Elevator Pitch' and Self-Introduction

ü  Professional Use of Business Cards (Global Standards)

ü  Managing Name Recall and Follow-up Techniques

ü  Navigating Cocktail Receptions and Standing Mingles

ü  Practical Session: Structured Networking Simulation and Feedback

Module 5: Advanced Digital and Communication Etiquette

ü  Professional Email Etiquette: Tone, Subject Lines, and Attachments

ü  Virtual Meeting Etiquette (Zoom, Teams, etc.): Video, Mute, Backgrounds

ü  Smartphone and Device Etiquette in Professional Settings

ü  Text Messaging and Instant Messaging Protocols

ü  Social Media Etiquette for Business Professionals

ü  Practical Session: Review and Critique of Participants' Sample Professional Emails

Module 6: Cross-Cultural Competence and Global Business Protocol

ü  Understanding Cultural Dimensions (High/Low Context)

ü  Greetings, Gifts, and Taboos in Key Global Markets

ü  Negotiation Styles Across Cultures

ü  Managing Teams and Conflict in a Multi-Cultural Environment

ü  Adapting Communication for International Audiences

ü  Practical Session: Cross-Cultural Business Scenario Role-Playing

Module 7: Formal Correspondence and Written Communication Standards

ü  Writing Formal Invitations and RSVPs

ü  Professional Thank You Notes and Follow-Up Letters

ü  Drafting Apologies and Condolence Notes

ü  Grammar, Tone, and Clarity in Official Documents

ü  The Importance of Proofreading and Professional Review

ü  Practical Session: Drafting a Formal Invitation and a Thank You Note

Module 8: Etiquette in Meetings, Presentations, and Public Speaking

ü  Meeting Preparation and Agenda Protocol

ü  Active Participation and Contribution Etiquette

ü  Handling Interruptions and Difficult Questions

ü  Presentation Delivery Confidence and Stance

ü  Audience Engagement and Q&A Management

ü  Practical Session: Delivering a Short Presentation with Etiquette Coaching

Module 9: Hosting and Attending Corporate Events and Receptions

ü  Host Duties and Responsibilities

ü  Introducing Guests and Facilitating Connections

ü  Protocol for Receiving Dignitaries and VIPs

ü  Managing Small Talk and Sensitive Topics

ü  Follow-Up Etiquette Post-Event

ü  Practical Session: Planning a Corporate Reception Guest List and Logistics

Module 10: Personalized Etiquette Strategy and Action Planning

ü  Identifying Personal Etiquette Gaps and Strengths

ü  Developing a Customized Action Plan

ü  Integrating New Behaviours into Daily Routine

ü  Sustaining Professional Presence Over Time

ü  Final Review and Certification

ü  Practical Session: One-on-One Coaching and Personalized Goal Setting

👩‍🏫 About Our Trainers

Our trainers are certified experts and consultants in international protocol, corporate communications, and bespoke etiquette training, with an average of 15 years of experience coaching senior executives, diplomats, and high-net-worth individuals globally. They possess deep cross-cultural knowledge and have previously served in protocol or image consulting roles within multinational corporations and governmental bodies. Their methodology is highly personalized, providing discrete, actionable feedback to foster immediate and sustainable behavioural improvement.

✅ Quality Statement

We guarantee the highest level of professionalism and content relevance in our bespoke etiquette training. Our curriculum is continuously updated to reflect evolving global business norms and tailored specifically to the participants' organizational needs and professional challenges. We ensure an exclusive, confidential, and transformative learning environment designed to elevate executive presence to an international standard.

Admission Criteria

ü  Participants should be reasonably proficient in English. 

ü  Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

Terms and Conditions

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Approved. Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737296202

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor-Made Courses

We understand that every organization has unique challenges and opportunities as well as unique training needs. Phoenix Training Center offers tailor-made courses designed to address specific requirements and challenges faced by your team or organization. Whether you need a customized curriculum, a specific duration, or on-site delivery, we can adapt our expertise to provide a training solution that perfectly aligns with your objectives.

We can customize this Course to focus on your industry, specific risk profile, or internal stakeholder dynamics. Contact us to discuss how we can create a bespoke training program that maximizes value and impact for your team. For further inquiries, please contact us on Tel: +254720272325 / +254737296202 or Email training@phoenixtrainingcenter.com

Accommodation and Airport Pick-up

For physical training attendees, we can assist with recommendations for accommodation near the training venue. Airport pick-up services can also be arranged upon request to ensure a smooth arrival. Please inform us of your travel details in advance if you require these services. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737296202