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Training Course on Effective Facilitation Techniques


About The Course

Course Description

What use is a training program that leaves a mediocre impact on participants, with learning fading off long before taking effect? Organizations worldwide are in need of facilitators who can offer an externally simulative, reflective, long-lasting paradigm-shifting learning through gamified, never-before-experienced activities aligned with conceptual learning. This alone will guarantee an internal change transforming people to become more productive in their roles and responsibilities.

Stay ahead of the competition with this Training Course on Effective Facilitation Techniques offered by Phoenix Center for Policy, Research and Training. Our eight-session customized program is carefully designed to take you from level one to level ten when it comes to delivering world-class facilitation. At Phoenix Center for Policy, Research and Training, we focus on enabling and equipping you to adopt the right mindset and skillfully develop the right amount of talent given the duration of time our globally certified facilitators spend with you.

In this course, you will not only see your growth and transition in facilitation through our pre- and post-assessment tools but also understand how you can apply these transferrable skills to other areas of your work portfolio as well. This Training Course on Effective Facilitation Techniques offered by Phoenix Center for Policy, Research and Training caters for effective facilitation in a classroom i.e. physical or face-to-face, as well as a virtual scenario which means that you will be positioned for success as a well-grounded facilitator, no matter the platform.

Our highly experienced and proficient facilitators offer personalized and real-time feedback to each participant, assisting a meaningful growth in their development and facilitation skills. You will learn why the asking method is more effective versus the lecture method of training. In-fact our facilitators will provide the best examples by means of their own persona and style in training. Our post-training analysis records a display of high growth and performance in the area of facilitation by all our participants, empowering them to experience a higher level of success and fulfilment with every projects.

This Training Course on Effective Facilitation Techniques offered by Phoenix Center for Policy, Research and Training will thus empower you to become an expert in effective facilitation. Through this course, you will be able to apply creative and unique techniques to engage participants and gain results. By ensuring the application of all elements of a good facilitator, you will attract a high level of excellence in your participant group, as desired. You will resultantly be better positioned to contribute to the success of your clients and help them earn a good Return on Investment.

Course Objectives

Upon the successful completion of this Training Course on Effective Facilitation Techniques, participants will be able to:

  • Become effective facilitators on all platforms, both physical and virtual
  • Recognize language and vocal aspects that do not fulfil the requisites of effective facilitation
  • Recognize potential improvement areas and develop oneself
  • Understand how to design activities to elicit the appropriate level of learning among participants
  • Acknowledge participant needs by exhibiting emotional intelligence
  • Conduct ice-breakers, choose a facilitation technique, allot appropriate learning time, adhere to all types of participants and use the Parking Lot effectively
  • Understand of the potential of effective facilitation for clients and stake-holders

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned.

Experiential knowledge is also given equal importance within the format of training. Delegates are also requested to share their experiences, learning, concerns and best practices from their home organizations, which are facilitated by the trainer to maximize learning for the whole participant group. This course also uses virtual platforms to evaluate learning in relevant parameters. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Business Plan Writing and Development would be suitable for, but not limited to:

  • Presidents, Vice-Presidents and Senior Management who are looking to increase their facilitation skills
  • Managers, Secretaries and Team Leaders who lead people across industries
  • Administration Executives responsible for leading groups of people
  • Trainers, Teaching Staff, Educators and Administrators responsible for people competency building
  • Executives and Leaders, Human Resource Managers responsible for employee engagement, performance and organizational development
  • Government Officials responsible for training people

Course Content

The course will cover the following areas that are essential in being an effective facilitator and delivering both classroom and virtual training, in an impactful manner.

Module 1 – Introduction to Effective Facilitation
  • The Role of Facilitation in Training
  • Elements of a well-facilitated workshop
  • Pre-requisites of Impactful Facilitation
  • Know your audience
  • Assess your Communication Style
Module 2 – Behaviours & Facilitation Styles
  • Role of Behaviours in Facilitation
  • S.C. Assessment
  • Passive Communication
  • Aggressive Communication
  • Assertiveness in Communication
  • Identify your Communication Style
  • Role of Communication in Facilitation
Module 3 – Types of Participants
  • How to Engage your Participants?
  • Voluntold, Vacationers, Eager Leaners
  • Visual, Auditory and Kinaesthetic Learners
  • Handling Difficult Participants
  • Cues to identify unstated needs
  • Practice and Feedback
Module 4 – Becoming a Positive Facilitator
  • Welcoming a New Group
  • Setting Expectations
  • Creating and Communicating Workshop Objectives
  • Positive Language
  • Applying Assertiveness in Tone
  • Practice Activities & Feedback
Module 5 – Presentation Skills
  • Introduction to Visual Communication
  • First Impressions
  • Body Language in a Virtual Set-up
  • Posture and Poise
  • Presentation Skills
  • Self-Assessment
Module 6 – Ice-Breakers and Activities
  • What are Icebreakers?
  • What are Energizers?
  • What are the activities?
  • How to align activities to Learning?
  • Barriers to Good Facilitation
  • The Parking Lot
  • Practice Sessions & Feedback
Module 7 – Elements of Facilitation
  • The different methods of training
  • Why Ask vs Tell?
  • Training Aids and their use
  • Practicing Emotional Intelligence
  • How to Summarize and Confirm Understanding
  • Demo Session and Feedback
Module 8 – Effective Facilitation in a Virtual Set-up
  • Setting Expectations
  • Establishing a two-way communication stream
  • Creative Activities and Ice-Breakers
  • PPT Tips for Advanced Learning
  • Gamification
  • Participant Demos & Feedback


  • Participants should be reasonably proficient in English.
  • Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.


  1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
  2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
  3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
  4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
  5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

How to Book

Simply send an email to the Training Officer on and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

  1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
  2. Invoice: We can send a bill directly to you or your company.
  3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

  1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
  2. Participants may cancel attendance 14 days or more prior to the training commencement date.
  3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email  


Accommodation is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: or on Tel: +254720272325 / +254737566961

Start To Learn

5 Days


Course Duration

5 Days

Course Price

USD 990

Training Calendar

2024 Training Calendar

Start Date
End Date