Training Course on Coaching Skills for Managers and Supervisors

Course Description

The implementation of effective coaching programs can unlock the potential of employees, improve motivation levels, and, if done right, be far more beneficial than any other form of training and development methods. When the stress is on to meet targets and managers are hurried to meet deadlines, coaching is usually the first task to get dropped from their team development activities. However, it is now being increasingly accepted that corporate coaching programs are essential in the development of successful teams.

What will the participants of this “Training Course on Coaching Skills for Managers and Supervisors” learn? This course will inculcate its partakers with the self-confidence, proficiencies, and methods to conduct coaching efficiently. As a participant in the course, they will study the difference between coaching and mentoring in an in-depth manner, and also learn about the various other types of people-development models out there.

They will also be taught how to ensure that the correct coaching method is applied to each situation. Delegates will learn about coaching models as well as the directive and non-directive approach to coaching. Participants will also acquire knowledge in influential questioning techniques and how to give valuable feedback. Utilizing a blend of instruction, demonstration and feedback, this training program provides participants with the opportunity to also practice the skills learned.

This Training Course on Coaching Skills for Managers and Supervisors offered by Phoenix Center for Policy, Research and Training will empower you with the knowledge and practical skills in employing powerful coaching tools for leaders at all levels. It will also help you to access and align your teams’ personal experiences, traits, and skills better in line with the common goals of the organization.

Course Objectives

Upon the successful completion of this Training Course on Coaching Skills for Managers and Supervisors, participants will be able to:

• Describe what coaching is and explain its role in the workplace
• Clarify the managers’ role in the coaching exercise
• Validate why developing an employee is important from a coaching standpoint
• Define coaching as a leadership skill
• Complement custom coaching programs with individual employee performance to rectify respective issues
• Follow a specific procedure for coaching success
• Structure coaching sessions for maximum effect
• Understand why, how, and when to apply coaching in a workplace setting
• Use several models to provide successful coaching conversations
• Use coaching communication skills to good effect
• Detect coaching opportunities and understand which style to use
• Recognize the difference between coaching and mentoring
• Employ the coaching techniques applicable in your work environments
• Explain the skills of coaching and how to apply them successfully
• Understand individual strengths and weaknesses, to help shape team dynamics.

Training Methodology

The course is designed to be highly interactive, challenging and stimulating. It will be an instructor led training and will be delivered using a blended learning approach comprising of presentations, discussions, guided sessions of practical exercise, case study review, web-based tutorials, group work, exploration of relevant issues collaborative strength training, performance measurement, and workshops of participants’ displays, all of which adhere to the highest standards of training. The training technique is built on learning by doing, with lecturers using a learner-centered approach to engage participants and provide tasks that allow them to apply what they’ve learned. Experiential knowledge is also given equal importance within the format of training. Our facilitators are seasoned industry professionals with years of expertise in their chosen fields. All facilitation and course materials will be offered in English.

Who Should Attend?

This Training Course on Coaching Skills for Managers and Supervisors would be suitable for, but not limited to:

• Business Heads
• Team Leaders
• Managers
• Supervisors
• Professional Coaches
• Human Resource Professionals
• L&D Professionals

Course Outline

Module 1: Introduction and Definitions

• What is coaching?
• Types of coaching
• Counselling-Coaching-Mentoring – A Continuum
• Coaching, Counselling, Mentoring – Bridging Gaps
• Formal and Informal coaching
• Bossing vs. coaching
• Importance of coaching
• Competencies and the personality iceberg
• Behavioural vs. Performance Indicators

Module 2: Applications, Benefits and Challenges of Coaching

• Applications of coaching in the workplace
• The benefit of coaching
• Why does coaching fail?
• Operational and organizational barriers
• Why managers do not the coach?
• Coaching mistakes to avoid

Module 3: Coaching Styles and Skills

• Characteristics of an ideal coach
• How a good coach is described
• 7 masterful coaching personality traits
• Myths and realities
• What kind of a coach are you?
• Seven communication principles for coaching
• Gather good information with EARS
• Good habits of effective listeners

Module 4: Choosing a Coaching Framework

• ACHIEVE
• CLEAR
• FUEL
• TGROW
• OSKAR
• SOLVE
• STAR
• SURE

Module 5: Coaching Strategies

• Elements of a good coaching session
• Pre-coaching checklist
• Coaching strategies and approaches
• Five steps of coaching
• The ‘before and after’ of coaching
• The importance of continuous feedback

Module 6: Coaching Approaches

• SWOT Analysis in Coaching
• The coaching wheel – selected managerial competencies
• BEST – Preview and review coaching
• Asking the right questions in coaching
• Coaching approaches for different behavioural styles
• Arranging the room for coaching
• Running the coaching session

Module 7: Why Managers Fail To Coach

• Why would it fail?
• What could be the impact of failed coaching programs?
• How to implement fail-safe coaching programs
• Setting the right agenda
• The role of the coach and the learner in ensuring success

Module 8: Mentoring

• What is mentoring?
• The historical mentor and modern-day definitions
• Myths about mentoring
• Corporate mentoring programs – case studies
• Key characteristics of mentoring programs
• The impact of mentoring on employee performance
• 10 commandments of mentoring

Module 9: Practical Uses for Mentoring

• Practical applications
• Informal vs. formal mentoring
• Why mentoring and whom to mentor?
• Benefits of mentoring programs
• Role and attributes of a mentor
• Mentoring relationships and lifecycle

• Mentoring meeting and agenda
  

Requirements

• Participants should be reasonably proficient in English.
• Applicants must live up to Phoenix Center for Policy, Research and Training admission criteria.

NOTE

1. Discounts: Organizations sponsoring Four Participants will have the 5th attend Free
2. What is catered for by the Course Fees: Fees cater for all requirements for the training – Learning materials, Lunches, Teas, Snacks and Certification. All participants will additionally cater for their travel and accommodation expenses, visa application, insurance, and other personal expenses.
3. Certificate Awarded: Participants are awarded Certificates of Participation at the end of the training.
4. The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.
5. Approval of Course: Our Programs are NITA Participating organizations can therefore claim reimbursement on fees paid in accordance with NITA Rules.

Booking for Training

Simply send an email to the Training Officer on training@phoenixtrainingcenter.com and we will send you a registration form. We advise you to book early to avoid missing a seat to this training.

Or call us on +254720272325 / +254737566961

Payment Options

We provide 3 payment options, choose one for your convenience, and kindly make payments at least 5 days before the Training start date to reserve your seat:

1. Groups of 5 People and Above – Cheque Payments to: Phoenix Center for Policy, Research and Training Limited should be paid in advance, 5 days to the training.
2. Invoice: We can send a bill directly to you or your company.
3. Deposit directly into Bank Account (Account details provided upon request)

Cancellation Policy

1. Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.
2. Participants may cancel attendance 14 days or more prior to the training commencement date.
3. No refunds will be made 14 days or less before the training commencement date. However, participants who are unable to attend may opt to attend a similar training course at a later date or send a substitute participant provided the participation criteria have been met.

Tailor Made Courses

This training course can also be customized for your institution upon request for a minimum of 5 participants. You can have it conducted at our Training Centre or at a convenient location. For further inquiries, please contact us on Tel: +254720272325 / +254737566961 or Email training@phoenixtrainingcenter.com  

Accommodation and Airport Transfer

Accommodation and Airport Transfer is arranged upon request and at extra cost. For reservations contact the Training Officer on Email: training@phoenixtrainingcenter.com or on Tel: +254720272325 / +254737566961